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Sheraton Palace Hotel – reviews, photos

5.0 of 5
1-ya Tverskaya -Yamskaya 19 ulitsa, Moscow 125047, Russia
Hotel amenities
Sheraton Palace Hotel
Ranked #25 of 226 hotels in Moscow
4.0 of 5 stars 139 Reviews
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139 reviews from our community

What travellers say about this hotel
  • Red square(5)
  • Room service(4)
  • Reception area(3)
  • Business trip(3)
Traveller rating
    38
    66
    23
    5
    7
Only show reviews for Family (6) | Couples (10) | Business (75)
Date Rating
London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“Fantastic Hotel in the centre of Moscow”
4 of 5 stars Reviewed 2 February 2012

I recently stayed at the Sheraton while in Moscow on Business. The hotel has everything you expect for a Sheraton hotel and all the staff make you feel very welcomed. Most of the staff spoke English which is added bones and really helped our stay, for ordering cars, general local questions etc.

The rooms are great, the usual Sheraton style and finish, with FREE wireless access, amazing comfortable king size beds, free bottles of water and mostly importantly quite spaces! The only down side I would give the rooms was that at this time of the year, when its around -20 outside your unable to turn down your heating in your room! I asked reception about this who confirmed due to how cold it was outside all heating across the hotel was controlled to ensure a steady temp. If you’re like me and hate sleeping in the heat the only option was to open your window!

Lobby bar and restaurant is just a bit over the top for me. It felt like this area was separate from the hotel with staff not seeming as pleasant as the other staff members and an air of attitude was present. That said the food in the restaurant was nice and compare to the surrounding restaurant prices were reasonable.

The hotel has a good gym onsite with the usual running, bike machines with plenty of free and fixed weights.

All in all a great hotel and would recommend.

Room Tip: Club or executive level rooms are the way to go!
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Andy O about Sheraton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Very comfortable hotel for business trip. Free wifi in the rooms and on the computers in lobby. Good location. 30 min by aeroexp”
5 of 5 stars Reviewed 23 January 2012

I stayed in the hotel during 4 nights and was very pleased by its service and staff. Concierges were very helpful. I have been first time in Moscow and Russia and was very suprised to found english speaking staff evrywere in the hotel. Even maids. I will recomend it for my colleagues and friends.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BarbaraSchmid about Sheraton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Contributor
19 reviews 19 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“Plenty of Creature Comforts”
4 of 5 stars Reviewed 31 December 2011

We arrived into Moscow at 6am and were able to check-in to this hotel, snuggle down in an amazingly comfortable bed for some blissful hours of sleep. The rooms are double glazed which reduced traffic noise.
I was there for business and the business facilities are very expensive compared to european standards.

Room Tip: Upgrade to a club room for more space and access to the club lounge on the seventh floor
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Heather T about Sheraton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Senior Contributor
21 reviews 21 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Best value for money in Moscow”
5 of 5 stars Reviewed 29 December 2011
1
person found this review helpful

I travel regularly to Moscow and tried most hotels there. This is best value for money. By Russian standards, the price of the rooms are fair. Since it was refurbished, the rooms are impeccable, many of them have a fax, free wifi, enoug space and very comfortable beds. Location is not bad with a subway within 5 minutes walking distance, the train station Is nearby and you of course can get limousine service from the hotel. Good quality breakfast, nice sushi bar and efficient English speaking staff. And as a last but not least, since they've kept the usual local hookers out of the bar, you can now enjoy a cool beer in peace unlike most luxury hotels in Moscow. My preferred choice.

Room Tip: Take a superior room on the upper floor with the happy hours included. It's worth the expense.
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  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Loverly4u2 about Sheraton Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Contributor
39 reviews 39 reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Great location, improved service, just need new fittings”
3 of 5 stars Reviewed 26 December 2011
1
person found this review helpful

When I am in Moscow I always stayed this hotel because 1) good access from SVO airport (Airport express train, less than 5 min walk from the station) 2) has good lounge for SPG member or club room user 3) unusually good service for Russian standard.

Room is lacking of stylish interior, but all function is there. There also good facilities such as sauna, gym (small but you find all you need). Also there are plenty of nice restaurant and late night open cafe in the vicinity, which is better than same hotel food...

  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Sheraton Palace Hotel

  • Sheraton Moscow
  • Moscow Sheraton
Address: 1-ya Tverskaya -Yamskaya 19 ulitsa, Moscow 125047, Russia
Price range (per night):* INR12,950 - 33,848

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