My trip to Moscow was at very short notice (booked Tuesday, arrived Saturday morning). Our corporate travel agents booked me into this hotel, and I was expecting a basic room, based on the photos on their website. I had a double room booked, and I think I was upgraded to an executive King - I was staying for 8 nights. When I arrived at 10am, I was too early to check in (travel agent had not arranged early checkin afer an 8am arrival and 24hrs of travel!). When I explained I'd been travelling for 24 hours, the reception staff said they would have a room ready for my by 12, rather than making me wait until the official checkin time of 3pm. I left my luggage with the porters and wandered around Red Square and GUM.
When I checked in, I was very impressed with my room - spacious, big windows, King bed, sofa + two armchairs, a bit old-fashioned but spacious bathroom.
The only room issue I had was that the heaters were on, and the control knob had fallen off. When the repair main came to my room, even though he had limited English, I was able to explain the problem & he fixed it. He also unlocked a window so that I could open it and cool the room down.
Breakfast was included on some days of my stay, rather extravagant room and to have a harp player accompanying breakfast each day was a new experience. A good range of European and Russian breakfast foods, from fresh fruit to omelettes and blinis.
Service was on the whole good, some staff did not speak much English, but were always quick to re-direct the phone call or get another staff member if necessary, so it wasn't too much of a problem. On my last day, the car my work had arranged did not arrive to take me ot the airport. The hotel quickly organised their own car, which would cost about $AUD150. Thanks to the heavy traffic to Domodedovo, I almost missed my flight, but I was very grateful they could help me at all after the stress of the car not arriving.

I stayed at this hotel for a week long meeting. The hotel was beautiful! The only thing that I did not enjoy was the service in the main restaurant. About 22 of us came one evening 30 minutes before the restaurant closed to eat. There was no other place to eat nearby without having to use a taxi, and the restaurant staff first did not want to serve us, and second rushed us through our meal as if we were an inconvenience to them. (why go into the hospitality industry??)

Also when we tried to leave a tip on our room account, the serves let us know that unless we paid in Russian money for our tip, they would never see the gratuity. This seemed odd to me...

Very close to Red Square, old fashioned, a little bit overwhelming (draperies, very high ceilings) but with a breathtaking dining room (where breakfast is served).
A wonderful glass-ironed ceiling

Stayed solo for 5 nights at the hotel Metropol in October. My first time at Metropol. Very fancy public areas. Quite expensive. Expensive minibar (there are kiosks near the hotel on the left side and outside the tube. Fairly good breakfast with harp music. I would say that the service is "business as usual" in Russia, something that you get in any 2 star place in Europe. The hotel was rebuilt by my countrymen in the late 1980s and seemingly nothing much has been done since. Especially the bathroom looks like the bathroom in my student appartment in the 1980s - the same hardware and style, somewhat outdated. The location is perfect, of course. Quite expensive wifi in the room but free and good connection at the lobby + bar. The Metropol let me cold but still I would reccommend it for someone who does not need to paid the room themselves. For instance, Hilton Leningradskaya is a better option but with a worse location. Summa summarum: quite all right but expensive for the value.