Well my first time to Fuente Pension House in July 2010 was great. Good food, good place, safe and no brown outs.
Went there again this October and found the place had changed management ( even though the idiot at the front desk tried to tell me it hadn't) The kitchen staff were all new, the bell boys were all new, perhaps there were 2 staff that belonged to the previous management but thats all...all the rest I'd never seen before.
My friend and I stayed one night and having unpacked our cases.. and rearranged the laptop to go in the case with outer things, we suddenly experienced a brown out, (or power outage) rather than wait in a dark and very isolated and very ordinary room (we were the only ones on this floor) thus we decided to leave our room and go for a stroll until the power came back on. We did notice that other lights were on around the other building and on other levels in the pension house- strange huh!.
Upon returning some 30 minutes later, we went back to our room where we decide we'd take advantage of the free wi-fi up in the top floor (canteen) and as we went to open the case..behold!! NO LAPTOP and chord!!! the thieving buggers had taken it. It was definatley an inside job, no forced door locks, nothing taken except the laptop.I immediately went down to the front counter and told them what had happened. Well, there was no fuss, no sorry, no shock-horror..all I got was " Are you sure sir you didn't leave it outside" What the!!!!... I was clearly frustrated and this fool of a man could only say this. I said I was going to the police, I told him he had a thief on his staff ( to which he just rolled his eyes and pursed his lips the tosser). I moved out and went to the Cebu City Midtown Hotel, far nicer and YOU CAN TRUST THE STAFF .
I made my complaint to the police, I got my paperwork from them ( report) for insurance and I notified my insurance company back in Australia as to what had happened.
MY ADVICE FOLKS...DONT GO THERE!!! and if you do - watch your stuff...don't let them see any of your things, and if you experience a brown out.. take your valuables with you!!!!!
I definately wont be back there again.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC