If your business is not in Makati, but more central/northern NCR, this is a good location, right off EDSA. It is also near malls, so it's easy to pick-up any last-minute items you may have forgotten to pack.

HEAT Restaurant offers a wonderful variety, for breakfast you can have a "world tour" of food options!

The spa did cancel my massage; I made reservation evening before for 7am, they called me at 6.40am saying "too many walk-ins, can we move your appointment to later?" When I told them "No, just cancel my appointment" they called me back at 7.15am "Are you coming?" So there was a lack of understanding there, and a bit frustrating that walk-ins are more important than those that make reservations. Guess if you're reading this, try walking-in for a massage, may have better luck than I did! ;-)

Otherwise, good Customer Service by staff, nice room, good food, will stay again.

I and my wife stayed in this hotel for 4 nights. My wife had a Confrence to attend here. The hotel is a clean place to stay. The buffet in the resturant called Heat was very good with lots of choices. I was told that they work with more than 400 items of food in a week. The pool is very nice. They have a access way in the hotel that goes right to the shangri-la mall. Lots of places to eat and SM mega mall verry close by with the same. I walked around the hotels and malls and was not bugged by anyone. The only complant I have is my wife got food poisoning at the food that was served at their Confrence. They sent a nurse to check on her at our room and did offer a check up from doctor. We also met the food director and he said he would email us on results of food but never got back to us. Overall I would stay at their hotel again if I had reason too, but will not be my first choice.

I have spent months in this hotel over the last 10 years. The service and food are fantastic. Some of the best anywhere. However, the rooms are the same as in 2003 and are beginning to show some wear and have lost their "wow". In addition, the wifi access in the rooms is unbelievably poor, rendering things like iPads useless. This is very surprising for a hotel where everything else is so impeccable.

Unusually I was a walk up customer, arriving late afternoon on a Saturday with no reservation.

Every interaction I had with hotel staff was excellent. I could not fault the service which was always delivered flute joust and with a smile.

The room was clean and well appointed. Hotel facilities generally were very good.

My only criticism was on departure. Despite asking for a metered cab for the 20 minute ride to the airport, this was not what I got. Unfortunately I didn't realize till we left the hotel. The outcome was a P1,000 taxi ride which the day before from the airport to the hotel was P500 including tip.

All up I would return to stay again.