Firstly this is a budget hotel but prices are around 1500 per night depending on the room you have. Rooms are very clean but I experienced ants crawling over the place as per the previous reviewer. Floors are tiled which makes things more hygienic.
It is hard to sleep there - constant noise from the lobby as the door is always kept open. Also there is light coming from the service area which will keep most people awake. Also, if you are on the ground floor, mosquitos can enter your room very easily because staff open the outer and inner doors and the mozzies fly straight through.
Most staff are helpful, however, one sour-faced lady (amazingly she's the senior receptionist) at the front desk is extremely rude and frankly should be fired. When you ask for your room key she will just slam it down on the counter and glare. If you pay your bill, you wont even get acknowledged by her yet alone any thanks. Also be warned, she will also be rude to your guests. The other staff members are fine and usually polite.
As per the last review, staff regularly sleep in the lobby or behind the counter, particularly at night. Seems a bit unprofessional to me.
- Durban Street Hotel
