Had the unfortunate experience of staying in Citadel on Feb 24th. Was in Manila Feb 23rd but didn't make any room reservations, checked into Manila Berjaya which had nice clean room and fast internet but bad service (enough, will detail on another thread)
Berjaya only had one room for 1 night. Desperately seeked out Citadel in the internet with "reasonable" price. Knowing Makati is not cheap, thought PHP1,900 per room with twin beds is a good bargain.... WRONG.
The moment I stepped into the lobby, I regretted. It's dirty, smelly, filled with people, with only 2 SMALL lifts serving 30 plus floors. There're absolutely no place to sit for a discussion in the lobby.
The Room?, geez, it's a small hole with 1.5 feet space between the end of gthe bed and the wall. It's supposed to be a "Studio suite". Hot shower doesn't work.
Finally, reception staff, while friendly, really lacks basic knowledge. I tried to arrange for transportation to Clark Field airport, the budget airline hub of Manila. Heck, though it's a stupidly far airport, there's no reason for them not knowing what I'm talking about.
Will I recommend it to a friend? Heck, I wouldn't recommend it to an enemy.
The way potray themselves in their website is shameful. So's the travel and hotel booking websites. Think the service providers such those hosting hotel reservation service websites should have more pride in what they do. That this place is even in their "list" is shameful.
- Citadel Makati
