We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Mandarin Oriental, Manila

Mandarin Oriental, Manila – reviews, photos

4.5 of 5
Makati Avenue | Metro Manila, Makati, Luzon 1226, Philippines
Hotel amenities
Mandarin Oriental, Manila
Ranked #9 of 54 hotels in Makati
4.0 of 5 stars 310 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

310 reviews from our community

What travellers say about this hotel
  • Breakfast buffet(8)
  • Paseo uno(8)
  • Very good(7)
  • Star hotel(6)
  • Friendly and helpful(5)
  • Club room(5)
  • Desperate need(3)
Traveller rating
    109
    111
    52
    27
    11
Only show reviews for Family (39) | Couples (59) | Business (140)
Date Rating
Perth, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Exemplary Service”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Each morning my daughter and I would wander down for the amazing buffet breakfast, and be greeted by our hostess with a beautiful smile and sunny disposition that instantly made you feel like you were the most important person she'd seen that day! The level of service and attention from the staff of this hotel is above what you would normally expect. The rooms are very comfortable and more than adequate, as are the amenities of this wonderful hotel. It is in a great location with several shopping malls nearby. If you are looking for a good, clean hotel in a good location, this one is for you....the wonderful service and attention from the staff is the icing on the cake.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Retrokittykat about Mandarin Oriental, Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
“Beautiful!”
5 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

This Hotel was really nice. The pool is beautiful. Fancy restaurants throughout. The main restaurant requires formal attire but they let you in the breakfast buffet wearing shorts. Within walking distance of the greenbelt mall. Very nice shops and restaurants. They have a security force and search dog out front but I think it is just for show since he offered to take my picture. Very attractive women wearing long skirts work in the hotel. I would definately stay here again. I brought in an extra guest and they did not say anything or charge me. I would like to try all the Madarins'. have stayed in this one and Washington DC so far.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask smith806 about Mandarin Oriental, Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Simply outstanding service”
5 of 5 stars Reviewed 3 February 2012
2
people found this review helpful

Nothing is too much trouble for the outstanding staff at this hotel. The rooms are getting towards needing a refurb, but for that don't read that they are threadbare or in dire need.They are still good, well equipped, tidy, clean and with everything you need whether you are a business or leisure traveller.

Whatever your needs here, you'll find that the staff go out of their way to make your stay as perfect as they can. Their approach and attitude are 100% focussed around their customers. You'll also find the breakfast sumptuous....

I'll certainly return and would recommend for all types of traveller.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Simon94410 about Mandarin Oriental, Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beijing
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Tired and badly in need of a facelift”
3 of 5 stars Reviewed 2 February 2012
1
person found this review helpful

Much like an aging film star this hotel is well past it's time for a major facelift and frankly should be an embarrassment to the Mandarin Oriental brand. Dull lobby with bland featureless reception and concierge desks are compounded by a general sense that the paint is peeling and this hotel is on its last legs. The staff however at often new and courteous to a fault but try as they may they cannot overcome th 3 star feel of this place. Will not stay here again.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask johnnylavaBeijing about Mandarin Oriental, Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
“Could use a makeover!”
3 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

Stayed 2 nights in December. Check in at the club level was easy and efficient. Carpet in the hallway was worn down and pieces of it coming up and frayed. There was also a distinct stale scent. Room was spacious and bed was comfy but definitely needs some serious remodeling. Wardrobe doors would not stay closed.

Room service was good and breakfast buffet quite extensive.

I've stayed in quite a few MO hotels in Asia inc HK, and Macau and this property in Manila doesn't come close. Would probably not stay again for this price there are some better options. I guess I just expect a higher standard from this chain.

  • Stayed December 2011, travelled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask tooyoungtodie about Mandarin Oriental, Manila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed Mandarin Oriental, Manila also viewed

The Peninsula Manila
4.5 of 5 stars 418 Reviews
Makati, Metro Manila
Show Prices ABS:HotelCheckRates-d302561?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Makati Shangri-La Manila
4.5 of 5 stars 486 Reviews
Makati, Metro Manila
Show Prices ABS:HotelCheckRates-d302112?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
New World Makati City, Manila Hotel
4 of 5 stars 363 Reviews
Makati, Metro Manila
Show Prices ABS:HotelCheckRates-d299772?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 54 hotels in Makati, ranked by popularity »

Been to Mandarin Oriental, Manila? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Mandarin Oriental, Manila

  • Mandarin Oriental Hotel Manila
  • Mandarin Oriental Makati
  • Mandarin Makati
  • Makati Mandarin
  • Makati Mandarin Oriental
  • Mandarin Hotel Manila
  • Mandarin Hotel Makati
  • Mandarin Oriental Manila
Address: Makati Avenue | Metro Manila, Makati, Luzon 1226, Philippines
Price range (per night):* INR8,065 - 12,994

Owners: What's your side of the story?

If you own or manage Mandarin Oriental, Manila, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Mandarin Oriental, Manila
Show the lowest price for this hotel (from our partners)
Show Prices