I am currently still staying at the Makati Shangri La as last stop on an asian business trip on which I visited Singapore (Pan Pacific), Bangkok (Radisson Suites), Hong Kong (Icon) and now Manila. And I hardly ever take the effort to write a review unless it is extremely good or extremely dissapointing. Well I actually looked forward coming here but they totally failed to impress.
I am not going to argue the design which is a matter of taste. But from a luxury hotel chain like Shangri La I expected a bit more style in they way they want to make moeny on you. Two small examples to indicate what I mean: 1) they charge a lot of money for an asian hotel even compared to Sing and HK) but but two tiny bottles of water in your room, which is saving money on the wrong things, 2 more importantly the lady who checks you in immediately starts bothering you with an add on executive package (breakfast plus transfer) irrespective of whether it would be beneficial for you or not. After accepting it (as my collegue did) we did the math over dinner and opted out after dinner. I can understand you want to make money but don't harrass people who just have arrived (probably most with a jetlag) with these dodgy offers. Not blaming the check in lady here but the mere policy and moment.
And unrelated to the above, the service in the Japanese restaurant is below par in the region.
This is just getting off on the wrong foot unnecessarily. And since this is my fisrt time in a Shangri La property I become hesitant to use them in the future.

This is a beautiful property and I have to say, i loved my stay there.
Superior rooms, are a bit small - so we moved to club floor. Much better and the Horizon lounge is very good. Shame only one restroom there, and lines did develop at times.
Showers need new units installed, they still have the sticking out the wall type there.
Other than that, the F and B was superb, service was top notch and I would happily stay here again and again.

Old carpet - Poor quality of service / very old style rooms.....

Especially the corporate lounge receptionists are busy in browsing than welcoming guests.

I have stayed all over shangri la in the world, this shangri - la has to improve on service and follow up whether the requests have been fulfilled.

Makati Shangri-la is one of the high-end hotels in Metro Manila, and it has the reputation of being the best.

My husband and I got a chance to stay there for business, and we enjoyed every minute of it. The service was impeccable, the security quite alert. They provide free wi-fi for all its guests, without discrimination.

You may call me weird, but what I appreciate from their room is the availability of Ironing tools. I also appreciate their thick robes and their oh so comfy bed.

I did not like the long line in the buffet area (for breakfast) and the fact that we had to be seated in the lobby, where everyone can see us.

There was a tub in the room we stayed in (superior room). I was saddened by the fact that they didn't provide bath gels or anything we can use for it.

One thing I took a note of was how they decorated the rooms -- focusing on curves instead of harsh lines -- you can hardly see any square objects in the room! circular ceiling, octagon-shaped shower area, oval mirror... even the light fixtures are round!

Overall, we had a great time, and if opportunity arises, we will surely go back and stay in this hotel.

p.s. a lot of business deals are being transacted in their lobby area. Try their ginger ale :)