Browsing through other guest's reviews, it seems that the vast majority of the overwhelmingly good reviews were made during the dry season (April to Mid December). This may explain why our stay during the wet season (24-25 Dec. 2011) was not so good.
We stayed at Suasi Island for Christmas with our two kids and were looking forward to the wonderful experience that many other reviewers had.
After a beautiful boat trip with visit of Uros and Taquile, we arrived at the island with high sprits, but our mood quickly started to go down for a series of reason:
- the rain came and weather stayed consistently cold and wet (clearly not Casa Andina's fault)
- we were taken to a room that had been drenched with rain the previous nights due to a roofing problem. It was not just humid: 30% of the carpet was drenched. Ironically this was meant to be an upgrade to a nicer bigger room but it turned out to be a disaster. After many unsucessful attempts at fixing the problem we were moved to a smaller room, that was better, yet still cold as it was the most remote one in the building.
- when we went to the living room for pre-dinner drinks the atmosphere was gloomy, not only due to inappropriate heating (1 of 4 chimneys operating, and 20 guests trying to warm up around it) but also beacuase staff was totally indifferent to our presence, when it was physically present at all. We imagined it was because they were understaffed and sad to be away from their families for Christman, but this is only an assumption. Anyway: no "Merry Christmas", no initiative whatsoever to cheer up the room and very little service.
- in spite of the rain some activities could have been organized (like a visit to the library) in the afternoon or in the morning but none at all were. The guests who walked to the hill at the end of the day had to do it on their own.
In summary: the island is obvously a magnifiscent place, yet as so much of its charm relies on outdoors activites I would not recommend to anyone going in the wet season (mid December to March). We were aware of this risk and relied on the highly rated staff to compensate possible bad weather with human warmth and kind attention but unfortunately that part was a disappointment. Anyone is allowed to have a bad day (obviously the hotel manager was having one), but at $800 a night I feel allowed to be unhappy.
To Casa Andina's credit, I must comment that they allowed to leave one day earlier without extra cost and accommodted us freely at their Puno Private Collection hotel the following night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC