Traveling with college aged daughter and had one night in beautiful Essaouria so chose this riad based on recommendation from owner of riad we were staying at in Marrakesh. Booked beginning of October through booking.com and when I emailed riad week before trip to confirm, both email addresses for this place were either not found or inbox was full.
When we checked in Christmas day at noon the clerk served us mint tea while looking into our arrangements. She soon told us that a family was coming in that evening and needed that room, but she would take us to another riad they worked with down the street who had a larger room for the same price and then we could make our choice. After viewing the room at the Asmitou (only room on top floor by sun terrace- looked very nice and well kept and had 2 beds- that is why I booked it specifically), we were led to another riad a few minutes away to see what they had to offer. The room was larger, but the rooftop terrace area not as nice and it being a beautiful day I wanted to enjoy some Christmas warmth. We told the clerk thank you , but we would like to say at Asmitou as originally planned .Apparently we really did not have a choice as she earlier stated and she again explained that a family was coming in. We'd wasted enough time of our one day over this so we said fine we'd stay at the other riad (which ended up being a great choice on our part).
After she left , the clerk at the new riad said that this was atypical and not a a very nice think to do to travelers.We felt like we had been "dumped". However, we did realize the clerk at Asmitou was only carrying out what she was instructed to do by the owner so I really can't fault her for this.She handled it the best she knew how.
Someone at Asmitou should have communicated this last minute change in plans to us prior to our arrival.For the way this whole situation was handled, I can't recommend booking here.
- Riad Asmitou Essaouira
- Riad Asmitou Hotel Essaouira
