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Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection – reviews, photos

5.0 of 5
Avenue Mohamed V, Essaouira 44000, Morocco
Hotel amenities
Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection
Ranked #27 of 76 hotels in Essaouira
4.5 of 5 stars 289 Reviews
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289 reviews from our community

What travellers say about this hotel
  • Very good(7)
  • Half board(6)
  • Private beach(5)
  • Reception staff(3)
  • Indoor pool(3)
  • Other restaurants(3)
  • Ground floor(3)
  • Sea view(3)
Traveller rating
    137
    100
    31
    14
    7
Only show reviews for Family (46) | Couples (157) | Business (12)
Date Rating
Vancouver, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Very very good service...”
5 of 5 stars Reviewed 3 February 2012

We stayed in this hotel for the first time in the summer of 2011, and since then, we've been back 3 other times... That tells you how much my husband and I loved it.
Service is excellent. The staff is very friendly and helpful... They'll go out of their way to satisfy their customers...
The Thalasso center is well organized and the treatments are very good.
We tried all sort of rooms, from the superior room with pool view to the Prestige suite with sea view... Obviously, the best one was the suite, but the superior rooms are perfect too... And they have the best mattresses in the world... In any of their beds, you sleep like a baby... It's amazing!!!
Overall, for me it's the best hotel in Essaouira and I recommend it to everyone...

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Huldenberg, Belgium
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Excellent hotel, excellent food in front of the beach”
5 of 5 stars Reviewed 1 February 2012

Great hotel and excellent service. Comfortable rooms with quite large well furnished terrace overlooking the pool. Toilet separate from bathroom.Free bathrobe & slippers. Lots of cupboard space.Nice outdoor heated pool 28C with many sunbed and shadowed loungers. Also indoor pool heated at 32C. Hammam with 3 different heath zones. Excellent breakfast; fresh fruit juice,on the spot baked eggs and bacon (not so often available in Morocco) and pancakes served with a moroccan delicacy sirup "amlou" (honey, almonds and argan oil). Good food. Choice between very good traditional "cuisine" inside the hotel or more fish oriented menus in the restaurant "Côté plage" situated in front of the hotel near the beach where the hotel disposes of a private beach strip with sunbeds. Well situated along the sandy bay of Essaouira, at some 5 min from the very picturesque fishing port and 5 min from the city walls, souk and shopping. Lovely place to spend some relaxed holidays.

Room Tip: The superior rooms with view on the pool are worth the small extra money. We got a free upgrade as t...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RACHID BENTAHAR, General Manager at Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection, responded to this review
20 February 2012
Dear vileyn,

First I want to thank you for your time to write your comments, I will not hesitate to share your views with all of my team.

I hope to welcome you again in "Le Medina Essaouira hôtel Thalassa sea & spa"

In the meantime, Kindly accept my sincere greetings
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thornhill, Canada
Top Contributor
51 reviews 51 reviews
Reviews in 36 cities Reviews in 36 cities
33 helpful votes 33 helpful votes
“Essaouira's Best Hotel”
4 of 5 stars Reviewed 17 January 2012

Thoroghly enjoyed Essaouira, with a three-nights stay in February, 2011. Made good use of the balcony, not only facing the ocean, but situated above the main road and beach promenade - great for people watching. The hotel is fine for its purpose, clean and well appointed. Reception staff very friendly and efficient; however, dining room breakfast service was not very attentive, e.g., slow to clear used dishes, leaving us feeling somewhat abandoned at times. The supervised parking was much appreciated and the conscientious, caring parking attendants were always available when we needed them.

Room Tip: Recommend a luxury room with ocean view and balcony.
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  • Stayed February 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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RACHID BENTAHAR, General Manager at Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection, responded to this review
22 February 2012
Dear ZIPPY,

First I would like to thank you for choosing Le Médina Essaouira Thalassa sea & spa MGallery Collection.

Know that I will not hesitate to share your comments with my whole team, and i apologize for the disagreements happened during your stay.

In the other side, I am satisfied that you enjoyed your stay in the hotel, and I hope to welcome you home again.

Sincerely
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Leeds
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Lovely spa hotel by the beach near the medina”
4 of 5 stars Reviewed 10 January 2012
2
people found this review helpful

Excellent Hotel in front of the beach with great views over the bay, short (5min) walk into the medina (main town). Very nice fresh water outdoor pool and a warm 35C indoor saltwater pool. We were also very impressed by the hamam (steam rooms). Plenty of sun beds and loungers around the pool and on the beach.

Very spacious, clean rooms, we were on a special offer so were in an older room, which was still very nice. The rooms next door to us were all being renovated and the workmen were very considerate and did not bother us at all. There was a bit of a mix up about a transfer before we arrived, but it was resolved quickly and efficiently.

All in all a very relaxing and enjoyable stay!

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RACHID BENTAHAR, General Manager at Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection, responded to this review
22 February 2012
Dear Sir,

Thank you for taking the time to write a review about your recent stay at Le Médina Essaouira hôtel Thalassa sea & spa

I'm happy you enjoyed your stay, and you appreciated our services.

All the staff and I hope to welcome you soon again.

Best Regards
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madrid
Top Contributor
55 reviews 55 reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
“Excellent value, ideally situated and free supervised parking”
4 of 5 stars Reviewed 8 January 2012

We took advantage of an Internet offer on the hotel website and got excellent value for money. The inside room overlooking the swimming pool was large and quiet with a sizeable and comfortable bed. Like me, the hotel has seen better days, but it still has a lot to offer. A short walk to the old town and the port, the beach is just over the road, a very good light lunch in its beachside restaurant and a decent breakfast. It's easy to drive to and they park your car across from the hotel in a chained-in supervised area. The staff were all smiling and helpful. I didn't like check in though, as they serve you a tea but take your credit card away for a print; I don't like losing sight of my credit card. The decor is a bit worn here and there, but at the internet price it's still excellent value for money. At that price I'd stay there again if visiting Essaouira. By the way, the shower is really powerful, but watch out for the temperature control, the hot water is REALLY hot.

Room Tip: If you want the sunsets, the sea view rooms; if you want quiet nights and mornings, the pool side.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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RACHID BENTAHAR, General Manager at Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection, responded to this review
22 February 2012
Dear Sir,

First I want to thank you for taking time to let us know your comments; we read them with great attention.

Kindly know that the credit card print is just a grantee to complete your file, and it is not a debit.
It is a procedure in Accor's hotels all over the world.

I am delighted that you enjoyed your stay, and it will be a pleasure to receive you again in Le Médina Essaouira hotel Thalassa sea & spa.

In the meantime, please accept my sincere greetings.

Kind Regards,
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Additional Information about Le Medina Essaouira Hotel Thalassa sea & spa - MGallery Collection

  • Accor Thalassa Essaouira
  • Sofitel Essaouira
  • Essaouira Sofitel
Address: Avenue Mohamed V, Essaouira 44000, Morocco
Price range (per night):* INR4,502 - 11,394

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