I was always wondering what people meant in their reviews by 4 star and not 5 star and now I know.
Maybe had I not stayed at the 5 star Heritage Le Telfair the week before I wouldnt have been expecting too much.

It is really a pity cause the grounds of the hotel are superb...loads of day beds,loads of loungers,an awesome huge pool,great beach and watersports. I would maybe return just cause of this.

The actuall room wasnt bad either. So what made it not 5 star?

The first half hour I was in the room I spilt something on the floor and got a towel to wipe it...shocked to find the towel was black with dirt after,I wiped in other areas and found it was all filthy. There was still random stuff from the previous guest showing me the room wasnt cleaned properly. We had a coconut cocktail the 2nd day we were there (we stayed 7 nights) ... the coconut didnt get removed even till we left 5 days later. On 2 days the room didnt get cleaned and I had to call the cleaning services. The cushions on the sleeper in the couch were disgusting and the cushions on the outside furniture on the patio were also filthy...nobody would sit on those without laying a towel down first. We did travel with a baby which caused us to spend more time in the room...which isnt their fault but they could atleast have kept it clean.

The staff do have a arrogant feel to them compared to the friendliness of the staff at the Heritage Le Telfair.When asking for a sterilizer,the lady was reluctant to give one? saying the room did have a kettle?..only when i said that the website says they have sterilizers available did she say she would arrange one..so why the fuss? When asking about the T.V the front lady made a cocky call to the maintenance and quoted my query as "blah blah blah" on the phone to maintenance.

The service wasnt great in the main restaurant...the Chinese and Jacardanda restaurants were good. And I compliment The Sofitel for having a half board menu in every restaurant,well done for that! Plates in the main restaurant took AGES to get cleared and does make for a very untidy looking dinning area.
I think if management were just more aware and got the hotel functioning well (keeping it neat and clean and getting the service levels up) they could bring it up to 5 star standards cause as I mentioned already...the grounds of the hotel are superb.

Excellent stay with amazing services. I had a group of 75 Passengers with me and the services of the hotel were so warm and extended that all my guests were really delighted.
Staff is really co-operative and Mr. Siam the Restaurant & banquet Manager was a great help in all the possible ways.

Thanks. I have been recommending your hotel since then.

Akquasun Holidays the local ground handler - they were always there to help the group. Amazing job.

We had our Honeymoon at the Sofitel and right from check in the service was fantastic. The Hotel is beautiful and classy and not cheesy and old like a lot of Hotels in Mauritius.
The rooms were immaculate and stylish with comfortable beds and sat tv.
Every day we were left a gift from the Hotel which was such a lovely touch. We had a bottle of champage one day, a sarong and golf shirt the next, fresh fruit and flowers the next - such nice little touches that really made our stay extra special.
The food is also incredible - we loved the Chinese restuarant and even the buffet was to die for. I really cant understand why people complain but we have travelled quite extensively and found this Hotel truly stunning. I have never had a bad stay at a Sofitel Hotel, their service and attention to detail makes it a really memorable stay.
Also, flic and flac is really a fantastic part of the island to stay. It is sheltered from the bad weather and has amazing views.