My husband and I went Maldives in mid-January and stayed in Cocoa Island for 6 nights. We choose this resort mainly because of the comments from other Tripadvisors. I struggled for few days on how should I comment the resort. Maybe put it this way, provided the price (USD1K per night) we paid, we somewhat expect the 5 start hotel service, but .. it's nothing near what I expected, the service is okay, but that's all. Let me summarize the comments below.
1. Environment: The resort is located in a very good place, 40 mins from Male airport to the resort by speedboat transfer. The island is small so you can eaisly walk around it. There are many fishes around the island, whenever we go breakfast or watch sunset, there are always fishes around, they make me happy.
2. Suites: We stayed in Dhoni Suite 820 which we think it's good becuase it's in the middle of the resort places. The room is big enough for two people, very clean and comfortable. But nothing really touches me.
3. Food: Excellent chef, we chose half board (USD110), but after all we think it's no need to choose half board (but the sides, coffee or tea are included) because it's bit too full for a lady. (The seafood buffet is on every Thursday night). You could just go for dinner (USD30-60 for starters to main course), lunch or supper anytime you need if without going for half board. Snacks menu (e.g. sandwiches, chicken wings from USD20-40). The portion is more than enough. Yet, the banana ice-cream is perfect! A must try. The breakfast is a little bit boring but it still tastes very good. Try the Miso-soup. The signature ginger tea is good!
4. Spa: It's expensive so I just tried once the massage plus the facial, both were great. The spa place is good. (USD240 for the course I selected)
5. Marine life: Many many fishes around our suite, I am a weak swimmer but it's still very easy for me to snoke with my husband. Enjoyed it very much!! My husband swam with turtle! I also see lion fishes just outside of our suite.
6. Diving center: We didn't dive but we rent the camera there (USD50 for half day). The center said my husband can get the camera by 8am and return it by 2pm at first. The next morning, my huband went there at 8am (we usually snoke before breakfast), but they said we have to wait until 9am and return it by 12 noon. We think they can deliver the camera and the CD to our suite, but we have to go there few times to get what we need, yes, the island is small and can easily walk there, but that's SERVICE.
7. Sunrise breakfast: USD200, we liked it very much! Having champagne breakfast in sandbank with sunrise is super romantic!
8. Sunset dolphin cruise: USD240, didn't see any dolphins, but .. it's still okay to try once.
9. Service:
- We stayed in Traders before heading to Cocoa Island, Traders informed us Cocoa would pick us up at 2:30pm. We kind of feeling odd because we expect to go there in morning. So, in case you stayed in another hotel in Male the night before, please ensure they arrange the transfer in morning.
- When we arrived, no one was expecting us, the receptionist (maybe he's not receiptionist) asked what we were doing! Such a warm welcome.
- The staff showed us the suite confirmed what I arranged with them in email, but it turns out I have to reserve the sunrise breakfast by myself, then, what's the purpose of confirming with me?
- There was daily fresh fruits, but the staff delivered to our room was with stone face, I don't like it so I just put the do not disturb and stayed away from him. Once he checked our snack bar while we were watching TV (the snack bar is just in front of the TV). He didn't explain what he's doing but just check it out, then he asked us "have you taken one of the chocolates?" without a smile, Jesus, I didn't steal the chocolate bar! And if I took, I paid, why asked me in this manner? Can't get it.
- No any one makes our stay memorable, it's only because of the hardware (climate, fishes, suite, food) is good so we enjoyed our stay there.
I think I won't recommend others to this resort, for what we paid, we have many many choices!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Dear joanneHongKong,
Thank you for your feedback. We're very glad to hear that you enjoyed most aspects of your stay, including the cuisine and the environment.
I am deeply concerned to read about the service lapses that occurred during your stay. I would like to personally apologise for not meeting your expectations and have since reviewed the issues with my team.
We are really sorry to hear that nobody was expecting you. This is certainly not the way we welcome guests to the island. In fact, I am usually at the jetty to personally welcome every guest. I discussed this with my Front Office Manager and we traced this to the 3rd party speedboat transfer provider not informing us of your arrival. In truth, your arrival was to be coordinated together with an incoming flight for a combined transfer. Unfortunately, the flight was delayed and in order not to inconvenience you, our team made arrangements for a 3rd party boat to fetch you to Cocoa Island. We have since addressed this with our service provider and I am confident this will not happen again.
Regarding the attitude of the staff member, we have addressed this with him and the F&B Manager and we sincerely apologise.
Lastly, we now have a system in place where so that guests can have DVD titles, the underwater camera and other amenities delivered to their rooms.
I appreciate that you took the time to write this review and we hope you will consider giving us another opportunity to wow you, should you return to the Maldives.
Cheers.
Felix Yeo
General Manager
Cocoa Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC