Once upon a time there was a five star resort on vabbinfaru. now this year we found out that there is just a three star standard - the price ist still five Star.
general: we stayed there for ten days and during the intire time we have not seen one single member of the management team (no f&b, no facility, let alone the manager - at high season??)
rooms: small rooms, compare to other resorts on the maldives, highly lacks renovation works, noisy fridge, mouldy bathroom, old fashioned, smelly and noisy ac, beds unbearable for europeans, hard and uncomfortable, service on the room is almost fine
beach: sandbags almost through out the intire beach, one head to climb ovder sandbags, not comparable to the website pics
cuisine: average at best. highly focused on the vast majority group of chinese guests, pretty simple given the high price of the place
spa: very good
other guests: given the small size of the island and the close vicinity of the bungalows small children and babys are an uncomfortable factor (why not a allow children only above 12 years, like in other resorts?)
due to the fact that banyan is more and more focused on chinese guest we were confronted with the very special manners of this asian people. If you want to have a quite, stylish and romantic vacation avoid the time around the chinese new year!!!
Staff: is not of good command of the english language, which makes it hard to communicate
diving: wonderful snorkeling spots. but the team on the diving base is def. not paying enough attention given the difficult diving condition around january (current!!! we had to grab our fingers on the ground not tobe swapped away under water)
conclusion: At the risk of repeating ourselves we have insist that this resort is far away from a five star resort, it`s not a triple A resort for the banyan tree group. if you are looking for a real 5 star, check other hotels!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Dear lilith2011,
Thank you for your feedback following your stay with us.
We are saddened with the knowledge that you have been disappointed with your stay with us. Please be assured that your comments on all areas including food & beverage, guest relations, diving and water sports, have been noted for corrective action and further training points.
Thank you for your gracious comments on our spa. This will definitely be shared with our team as well.
We understand with your feeling of disappointment and that our chance to make it better this time has passed. We do hope that we may be given the chance to make amends for this unfortunate situation at some point in time in the future. Should there be another opportunity to possibly visit us here, please contact me personally and I shall be happy to help with arrangements. We promise to make sure that we are able to make you feel and experience our unique hospitality if and when we have that chance.
On behalf of the Banyan Tree Vabbinfaru family, we hope to welcome you again in the future.
Best regards,
Simaad
Abdulla Simaad
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC