We have visited the Maldives several times since 2001 and had spent one night at Coco Palm when it first opened when Makunudu, its sister island was double booked and had enjoyed it. This time we had an island villa which we loved because they are so spacious, private and you have your own bit of beach however the whole feeling of this island was that it was a hotel that happened to be in the Maldives. The snorkelling is not good as at times it is shallow to quite a long way out and it is never calm on the side of the island where the water is deeper. There are 100 villas and there is little personal service. The biggest complaint were the prices, we had paid for full board and whenever we have done this before this has entitled us to breakfast, lunch and dinner, not here, you get breakfast and then an allowance for lunch which doesn't cover all of the main courses and an allowance for dinner. In addition to this on top of everything, all food, drink, spa, trips you have to pay 6% tax and 10% service charge. Everyone who goes to the Maldives knows that drink is expensive but we have never experienced these extra charges on top of the already high prices. The effect of this is that although there is an excellent band after dinner, very few people stay to listen because of the expense. It was obvious that this was a shock to many guests as they waited for their room in the bar on arrival and this was the first time they became aware of the charges. On a positive note, the ground staff were marvellous and the room boy kept it immaculate.
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Room Tip: Have an island villa
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 February 2012
Dear Kathryn,
Thank you for taking the time to share your experience of our resort here on Trip Advisor.
I am very sorry to read your experience was not an enjoyable one.
Regarding your meal plan booked, indeed the full board allows you to dine in the Air restaurant for breakfast, lunch and dinner without having to pay additional supplement. In order to allow flexibility, we do offer the other restuarants for our guest to experience where you able to have a credit towards your meal.
I note that you felt there was a lack of personal service and I am working continuously with my team in order to provide a personalised and a memorable experience to our guests. As with the value for money, I take on board your valuable feedback on this and will look at ensuring we provide greater offering and adding value to our services
Thank you for recognising our Housekeeping team and I am pleased to convey to our team your appreciation
Your valuable comment allows me to evaluate and enhance what we offer to our guests here at Bodu Hithi and I would like to thank you once again for taking the time to write your feedback during your recent stay
Sincere regards
Socrates
Socrates Alvaro
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC