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Pan Pacific Kuala Lumpur International Airport – reviews, photos

4.5 of 5
Jalan CTA 4B | Kuala Lumpur International Airport, Sepang 64000, Malaysia
Hotel amenities
Pan Pacific Kuala Lumpur International Airport
Pan Pacific Kuala Lumpur International Airport
Pan Pacific Kuala Lumpur International Airport
Pan Pacific Kuala Lumpur International Airport
Pan Pacific Kuala Lumpur International Airport
Pan Pacific Kuala Lumpur International Airport
Ranked #1 of 7 hotels in Sepang
4.5 of 5 stars 818 Reviews
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818 reviews from our community

What travellers say about this hotel
  • Very good(19)
  • Long flight(13)
  • Buggy ride(12)
  • Short walk(11)
  • Pool area(10)
  • Rooms are large(7)
  • Hotel staff(6)
  • Friendly and helpful(6)
  • Friendly and efficient(4)
  • Great Hotel(4)
Traveller rating
    436
    266
    80
    20
    15
Only show reviews for Family (102) | Couples (312) | Business (123)
Date Rating
Sheffield
Senior Contributor
23 reviews 23 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Good Hotel”
4 of 5 stars Reviewed 14 February 2012

Checked as I was waiting for my bags which was good. Found the room clean in good nick and most of all with a comfy, soft bed. Not slept on one for a while such is the norm with hards beds over here.

Ate at the grill downstairs which was fairly tasty.

Breakfast was nice and the choice of meals was extensive.

Overall quite good. Would stay here again.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TommyKnoxville about Pan Pacific Kuala Lumpur International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
21 February 2012
Dear Tommy Knoxville,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT.

We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have planned since last year and begun putting a comprehensive plan to renovate all rooms this year to provide better comfort and to date contemporary design.

Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you again soon and provide you the positive Hotel Experience you have come to expect from us.

Best Regards,
Haslina /Service One Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
1 review
“Very Comfortable and Tastefully Designed”
5 of 5 stars Reviewed 12 February 2012

I have stayed here on several stop overs between my long tiring flights to Sydney.
And its just a perfect place to relax in between those long tiring flights.
The decor and facilities are tastefully done. Very spacious, clean, comfortable
I cant ask for more :)

Thank you for the amazing stay i had during my 18 hr long stop over which would be a nightmare without Pan pacific

  • Stayed February 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Purvi D about Pan Pacific Kuala Lumpur International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012
Dear PurviD,

We are glad that you enjoyed your stay here with us. Thank you for your kind comments and review I will share this with the associates, we are delighted you liked it again.
We look forward to welcoming you back in the near future.

Best Regards
Haslina bt Kamaruddin
Service One Manager
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Oslo, Norway
Top Contributor
78 reviews 78 reviews
Reviews in 32 cities Reviews in 32 cities
127 helpful votes 127 helpful votes
“Dated hotel but very convenient.”
4 of 5 stars Reviewed 12 February 2012

This hotel is just so convenient for the airport, I will go back for that alone.

I booked online paying around RM500 for our room as we had to fly early the next day. On arrival, the staff were very friendly and the lobby was huge, clean and very pleasant. The chap at reception took a very long time to check us in but got there in the end and we were shown to our room.

The room was nothing special, but we had TV with many channels, free wi-fi and a comfy bed. I made use of the gym which looks like it was kitted out 20 years or more ago, and we also used the restaurant. The food at the restaurant was pretty good, I had the imported t bone steak which was very tender and perfectly cooked. The buffet looked nice, but my steak from the a la carte menu was cheaper so it was a no brainer. Some of the things the other guests were eating didn't look so nice.

We had a good nights sleep, and were whisked to our terminal on a little buggy car in about 90 seconds. The price may be a little steep for a dated hotel in Malaysia, but I didn't see any other alternatives that are this close to the airport.

The lobby is quite spectacular but don't be fooled - the rest of the hotel needs a facelift quite badly, but for a one night stay it's more than adequate and I would stay here again.

  • Stayed February 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask chunkmunk about Pan Pacific Kuala Lumpur International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012
Dear Chunkmunk,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT. Your feedback is of great assistance in the improvement of our service.

Rest assured that we are making every effort to improve on the points you have described and constantly train our associates to improve the service quality and we will certainly use this incident as part of our weekly training with our associates. Kindly to inform you that we are also planning to undertake an extensive room renovation commencing this year. We do appreciate your time in highlighting this matter to us as feedback from guests such as yourself will help us to improve our service levels for all of our valued guests. We apologize for any inconvenience caused.

Chunkmunk, thank you again for highlighting this matter directly to us and we look forward to welcoming you back to a totally different, and better experience.

Best Regards,
Haslina Bt Kamaruddin
Service One Manager
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Flint, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Perfect for the Airport”
4 of 5 stars Reviewed 12 February 2012

Stay was for just the night in order to catch a flight out. Perfect location that allows any user of the International KL airport great access to the city (via the super fast KLIA) for some last minute shopping or an early flight. Take advantage of the hotels buggy service to take you and your luggage to the check in area. Rooms were good standard - getting a little tired maybe.

  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravelBod about Pan Pacific Kuala Lumpur International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012
Dear TravelBod,

Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PAN PACIFIC KL INTERNATIONAL AIRPORT.

We are committed to you, our valued customers, and are taking immediate corrective steps to regain your confidence in us. We have planned since last year and begun putting a comprehensive plan to renovate all rooms as of April 2012,this year to provide better comfort and to date contemporary design.

Nothing is more important than regaining your trust and all of us here hope you will give us the opportunity to welcome you again soon and provide you the positive Hotel Experience you have come to expect from us.

Best Regards,
Haslina/Service One Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, England, United Kingdom
1 review
“The Staff could not make our stay any better, Absolutely Fantastic.”
5 of 5 stars Reviewed 10 February 2012

It's OK having a 5 Star Hotel but It's the staff that make it GREAT! and that's what they did for my wife and I. If you are budget minded then I really recommend booking "Club" as we did on our way to Australia. The club lounge is very nice and you will want for nothing virtually all day, in the evening there is a buffet and all drink is free, the quality of the buffet is top notch, staff are very cheerful and very attentive especially Ting Ling (hope I got the spelling correct) who is the most cheerful member of hotel staff we have ever met on our travels around the world. The Pan Pacific runs an electric golf buggy style cart from Airport to Hotel and there is no need to touch your luggage until you get into your room (free with "club") I've not mentioned the rooms because everyone seems to write about them, All the rooms are nice and quite big with Flat Screen Televisions. The swimming pool is quite small but has lovely natural surroundings, I'll write more after my return stay at the Hotel in June 2012.

  • Stayed June 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Eldutto about Pan Pacific Kuala Lumpur International Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PPKLIA, Manager at Pan Pacific Kuala Lumpur International Airport, responded to this review
14 February 2012
Dear Eldutto,

Thank you for taking the time to share your feedback and for selecting PAN PACIFIC KL International Airport as your hotel of choice when you were here. We remain committed to being the hotel of choice for all our guest and strive to exceed guests’ expectation whenever we can.

Our associates are certainly a blessing to the organization and take pride in providing personalized, friendly service to our guests. We will certainly pass on your compliments to our team at the Pacific Club Lounge.

Once again Eldutto, thank you for taking the time to share your experiences. If there is anything we can do to make your future stay better, please do not hesitate to contact me. It would be our pleasure to welcome you again to PAN PACIFIC KL INTERNATIONAL AIRPORT.

Best Regards,
Haslina Bt Kamaruddin
Service One Manager
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Additional Information about Pan Pacific Kuala Lumpur International Airport

  • Pan Pacific Kuala Lumpur
Address: Jalan CTA 4B | Kuala Lumpur International Airport, Sepang 64000, Malaysia
Price range (per night):* INR7,948 - 12,339

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