we pay for our stay then i book 1 extra bed for my kid...but it broken when my kid want to lay in. the management of hotel need to take of client. lucky my kid not injured. your are 3*** hotel. why this can be happen?

I was in Kuching with a colleague to attend a meeting. We chose this hotel by chance (as it had a very unique name) when we arrived at the airport. It was also recommended by our taxi driver, Simon. On arrival at the hotel, we chose to look at the rooms before we checked in, and the receptionists kindly obliged us. The hotel lobby has many interesting local designs, which was really different from other hotels we've stayed in. We settled for a twin standard on the 2nd floor, non-smoking. The room was bright, comfortable, clean, functional and had all we needed, including tea making facilities. There was room service but we chose to eat in the hotel's cafe. Food was good and very reasonably priced. The staff were friendly. The next night we tried nearby a coffee shop for a change, but we felt that the food is much better at the hotel. We extended our stay for another 2 days to do some sales calls. When we left, the hotel offered a van to take us to the airport, but we chose a taxi instead. We"ll be back at Telang Usan the next time we are in Kuching.

On our recent visit to Kuching for the world Hash House Harriers gathering, we stayed at this hotel for two weeks. Although the rooms weren't four star, they were well appointed, clean and comfortable. The hotel is currently undergoing some renovations, which will see improvements in the rooms. The thing that made this hotel an outstanding destination, was the frendliness and can do attitude of the staff. The restaurant in the hotel was excellent, with a fine selection of local and international food at very affordable prices. It is worth spending some time looking at the diplays in the downstairs area. As this hotel is run by the local native Eban, there is some very interesting artifacts on display.
One of the highlights of the stay, was visiting the Ruai Bar next door. An interesting and very frendly mix of locals who all enjoy a cleansing ale over a quiet chat with the tourists.
All in all, it was a great stay. We would not hesitate to come back again, and hopefully we will.
Paul and Rosemary Boothroyd. Townsville, Australia

Staying at Telang USan Hotel for 3 days 2 nite.The rooms is okay but still need improvement.Cafe no service unless u call or else always stay behind the counter but the hotel manager was superb.his the person that really make the hotel lively n his very knowlgeable.Lastly the front office old lady to rude to be there.Btw we will back next year so keep the good work. :)