The hotel came highly recommended for its value-for-money advantage and truly it was worth the penny. Even though some had commented it being small (size of room), still, my husband and l were a bit shocked to see it in real that it is tiny but more importantly, enough with everything we need. The room was clean and having sea view, just as we requested via online booking. The bathroom was sufficiently equipped and quite"spacious" considering the size of the room. All in all, the room was just nice for two.
Not So Good-
We booked the room online and with that, we thought checking in would be smooth yet we still have to wait for about 40 minutes only to be given a room that had not been made up with towels on the floor and blankets in a mess. So, we had to go to the front desk again and ask for another room. So another 30 minutes gone and finally we were in a cleaner-looking room.
Anyway, it was a short stay so we adapt and we survive easily.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dear Valued Guest,
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Greetings from Cititel Express Kota Kinabalu and thank you for staying with us.
We would like to apologize for any incovenience caused upon checked in due to highly demanded sea view rooms. We would look into your comment and improve all area we can in order to serve our guest better.
I would like to recommend you to stay in our Superior Triple rooms which are more spacious, equipped with minibar and located in the highest level of the hotel property, should you return to our hotel in the near future.
Once again, thank you for your comments.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC