Went to Kota Kinabalu for holidays on early December with the kids and wife. This is more than once we stayed there. The room rates are high due to school holidays and comes to about RM160 per room not inclusive of breakfast. We nevertheless stayed there due to convenience to the Centerpoint Shopping Mall across the road, the numerous taxi parked along the taxi stands just a stone's throw away and the food shops available within the Warisan Square itself.
This hotel is right within the town centre, the heart of the shopping centre. On approach, the no-parking signs would be the welcome greetings, followed by squeezing in between the signboards. Then a bell-boy would help carry your bags into the lobby. The lobby is fairly large by local standard, but you have to stand at the reception desk to register. Reception this time was horrible as I had to wait an hour in the lobby lounge for my room to be prepared - don't get me wrong - I had booked for my room 2 weeks before and I checked in at 3:30 pm! Worse still is that I had 2 small kids to look after, and they are sleepy and weepy and my wife is not there yet. And all I get is a cold poker face "politeness" from the reception and no apology. To make matters worse, a single traveller was given room cards upon arrival....that's odd, your hotel management should sort things out, family with kids first or single free travellers. Or maybe the management should ask for more payment and be frank if the room charges is not enough? I wouldn't hesitate to pay more and get it over with. Sigh.
Rooms size are adequate and ours are twin bed enough for 4 person, with working table, a lazy swivel chair, a flat screen TV, removable hot-water kettle, a small fridge and a digital-lock safe. Centralised air-conditioner with control panel for adjustment and a quiet room with windows overlooking an indoor courtyard is just adequate. Shower room is fairly large with adequate hot water, but toiletries replenishment and towels are inconsistent. Room cleaning (make-up) is rather slow, ours stretching into 5 pm and not done for the day upon coming back from outing. Even calls to the reception in advance from morning also of no use. If you wants a top quality hotel service with squeaky clean rooms, maybe this is not your choice.
There is two lift hall service the hotel, one from the main lobby and another from the other side servicing the shopping complex and carparks. The two lifts would be at two ends of a "C". Get a room at the back center of a "C" and you get a long way of walk for free.
The good thing about this hotel is the location. good drive-in carparks, good choice of restaurants nearby and easy access to taxis to airports.
