Went for a 3d2n stay in a Family suite. One night was complimentary as my son had won it for a competition. Waterpark entrance tickets and breakfast were also included. A good deal IF the resort was in better shape and the waterpark can handle the large crowd. The room is spacious (a plus) but corridors, lifts and even lobby was not clean. It looked like they did not hire a cleaner to maintain the resort. Filthy. Food is limited and expensive as it was limited to buffets. We went out of the resort to nearby local restaurants. Food was not as great either but much cheaper. Night time carnival at resort is terribly run. Workers were smoking and operation of machine was just a job. Safery? None. Despite its terrible state, kids had fun while I worry if they will ever make it down from the rides safely. Never again. The animal farm was temporary closed to make way for the opening of the Safari World. God help the animals. If no proper care and environment is given to them, they will end up with only one animal being alive. I had no heart to ride the horses just opposite the resort. The kids loved the experience but I was more concerned about the horses. They looked miserable. Waterpark was another nightmare. Seriously, there should be strict implementation of the rules. Hygiene was a huge issue for me and overpriced food versus the quality. Visitors to the park (majority) did not observe swimming attire. There are many available in the market. Choose one including those intended to cover from head to toe. Instead, fully clothed humans just jumped in without showering prior to entering, most have their underwear, bras, t shirts, track bottoms, name it! I can actually count the number of visitors actually wearing proper attire. The water was terribly filthy with sand inside the pool as no one bothers to rinse their feet before going in from the sandy area. Bukit Gambang is also launching another resort soon. I am just wondering how they are going to handle the influx of people coming without improving the number of staff, the facilities etc. The whole idea of having resorts, water park, safari world and the masterplan of bukit gambang resort city will fall apart fast if this continues. Does the resort not want repeat customers? I am left disappointed with the great promo on website and media. The actual experience fell short by a lot.
If u must stay at BGRC, choose the family suite. Block N2 is good if you have kids. Nearer to the mi...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC