Arrived late at night, very tired and in need of a bed. From the outside in the dark this place looks vey acceptable.....Until you enter the reception. We checked in and were given a room key in a cardboard wallet with the following printed on the front. "Welcome to a paradise amidst a paradise" What it should have read is "Welcome to hell on earth"
We followed the night porter along dark, dirty corridors which where littered with cigarette ends and other rubbish. We eventually got to our room, which was the pits. What a dump!!! The shower looked as though it had never been cleaned, as did the sink (full of little black hairs) The toilet did not stop running once it had been flushed. I had to resort to sticking my hand in to the cistern and giving the ballcock a good yank to stop the flow of water. The room stunk and the sheets where grey, with hairs of all colours .(needless to say not ours) Since coming home we have looked at their website, all looks good!! DON'T BE FOOLED, these photo's must be very old or from another hotel because the place sure as hell doesn't look anything like this. As for the reviews on their own site, well they sound like fairy stories to me or perhaps they were written by people with no sight, sense of smell or functioning brain cells.
We slept on top of our bed. In the morning we did not shower for fear of death by electrocution or disease. Infact we never even opened our luggage. We went to breakfast the next morning as we had arrived the night before, dirty, tired and hungry.
The breakfast was a joke, we were confronted by a sign that read " Guests would be charged 5RM's per 100grams of food they did not eat (this was to prevent food wastage) Next to the sign was a set of kitchen scales to weigh your left overs. I asked if this was a joke, The answer came back, NO!!! We got our food from the buffet, not daring to take too much! (Not that you would want to anyway, it looked grim, but hunger pains forced us) As we sat eating we watched one of the waitresses clearing her nose by inserting her index finger and thumb into her nostrils followed by a paper hanky, which she then continued to fiddle with for a couple of minutes before putting it in to her sleeve (Nice, not) Whilst this girl was transfering snot to various areas of the dinning area we watched a tall lanky waiter squeezing pus from his spot in between clearing food from tables. He proceeded to spread staphlocci from various locations between the dining room and the kitchen. Breakfast left a bitter taste in our mouth and we soon retreated back to our room, picked up our bags and proceeded to reception whereupon we demaded to speak to the manager. As we had paid in advance the previous evening I demanded half our money back. I would have demaded it all back, however we had been able to "sleep" on a bed of sorts, in a room that resembled a store cupboard with a shower, so I thought it was only fair to pay something. We were given half our money back and as we gathered our thoughts in reception we met 2 other couples who were also checking out after staying one night. They had believed the rubbish on their web site. If you come to Langkawi DON'T STAY HERE, NO MATTER WHAT!!!!!! IF NEEDS BE SWIM TO ANOTHER ISLAND!!!!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC