On the surface the public areas look good, but the rooms are tired, small, noisy (you can hear every single person walk past in the corridor), not all of them have a balcony/patio, there is a really odd window between the room and bathroom (which serves no useful purpose but could certainly kill any romance) and it's hard to get into the bath/shower as there is a really wide side to clamber over.

The food and drink are expensive (RM29 for a 1L bottle of water) and the general quality is average at best. The breakfast buffet food and especially coffee seems to lack freshness and most days we had to wait to be seated. The a la carte restaurant was closed for 4 days while we were there as they had a business conference on which is annoying. They are also quite miserly with the tea and milk in the rooms, only one of each type of tea bag a day and often they didn't replenish the milk.

The spa treatments are very pricey which put us off trying any.

The gym is pretty well equiped for a hotel gym.

Wifi is chargable in the room for what Westin deem a nominal charge - RM45 per day, which is annoying as it seems many other 5 star hotels on the island offer it for free.

All in all a bit of a disappointment considering what we paid for the room and given the other hotel we stayed in on Langkawi, we think you can get much more for your money elsewhere.

Overall the hotel is worth the stay. The service/staff was excellent during our stay. A good live band that plays during the evenings keeping a good buzz in the hotel. We're vegetarians & the hotel made some good effort to try to accommodate our food requests. Pool is quite good. The hotel is not comparable to the four seasons which is far better in quality of rooms/ambiance. But it has better value for stay - surely the 2nd best hotel in Langkawi.

The main building and pools have been renovated and looked nice, but the rooms are terrible old!
The food is the worst ever! We were there during christmas time, probably the most busy time of the year and they were not prepared for this! Luckily we were up early for breakfast, but others were waiting in line about 30-60min. just to eat breakfast!!!
3 days in a row, I tried to order a breaded chicken sandwich and every day they were out of breaded chicken ( from a small menu!) I ordered a Mohito drink, sorry we are out of Mohito....
The food here is the most expensive resort food I ever had and ridiculous small portions and worst taste ever!
I only have 3 words to say: Don't go there!!

A great hotel for peace and quiet, but close to shopping & restaurant areas. All the rooms are of a standard that you'd expect from a Westin. The sea view rooms are special, and if you can splash out on a suite at the end of the block, it's like an entire apartment with a massive double balcony.

Arrival was smooth and well handled, especially as it was the mad hour (4pm Friday). We were shown to a comfortable sofa, given a drink and cold towels while we waited our turn to check in. It took a while and as a thank you, the hotel upgraded us - a nice gesture that ensures we will go back to Westin again.

The room (suite) was huge with dining room, lounge, walk in wardrobe, a massive bathroom and a double balcony with two dining areas and loungers. Not sure of size but must have been 1,000 sq ft. Direct view over the bay, spotlessly clean, no noise, every possible facility, and probably one of the best rooms we have stayed in, ever.

The only let down was the food. We had dinner in the room first night, and breakfast also the next morning. The food arrived cold, on cold plates, and was at best average, at worst inedible. We had dinner one night at Tide restaurant and an additional breakfast at the buffet on the Sunday. Again, both were average at best. More like a 3 star B&B :(

Malaysia does food so well (we had snacks at Four Seasons and Datai - Datai was stunning, Westin should steal their F&B manager!) and it was so sad to see a great hotel serving up what was basically bus-trip food. The entire experience at the hotel was 9 out of 10, but the food was lucky to scrape in at 3 out of 10. Sorry, but Westin can do very much better than this.

However, overall, we were grateful for the upgrade, the staff team were brilliant, the rooms were perfect, the views amazing and the value for money was a hit also. Thank you for a great long weekend!