Hi all,

Personal Comment and friends review.

Went to stay with 3 group of family, 2 std and 1 superior. Check in on the 28th Aug 2011 and request to stay all in Std room but was reply by staff that all is booked. No choice, 1 family stayed in superior but nothing fancy and better except pay more. At the end of the stay, standard room observe still so many empty room avail. Freaking poor attitude to comment.

Location is very out of place beside the beach resort scenery. Price is charge too high with such std and service provided. Inside room location quite badly out of shape, broken tiles, rotten woods, lizard, bees, swallow and etc all over the shop. Aircon noisy.TV cannot work, sigh,,,,,what an experience.

Overall, not worth to paid at RM188 per night for such location and service provided. One bitten, twice shy. Will never ever visit again in my entire life.

PS: my relative is Mersing had rooms much better for us to stay but we should decide to try out but with ultimately disappointment.

We stayed here for 3 nights in Aug whilst we were visiting the islands. It is situated in a quiet fishing village 15 minutes drive north of Mersing, just above the beach at Air Papan. The resort has a secluded beach with clear views of several islands - the resort can arrange boats from the beach to get out to the closer islands. Water is clean and good for swimming, although it gets deep quite quickly. There is an excellent swimming pool which is well maintained and very clean. The resort also provides facilities for kayaking, archery, cycling etc which seem reasonable. Beds are large and comfortable and we did not see/feel any bed bugs!

On arrival our first impressions were negative as the place seemed deserted - turns out it comes alive at weekends when local families arrive from local cities. The room wasn't clean so we asked the cleaners to help give it a once over - after that the room was fine and the cleaners were excellent. The layout of the resort is pretty simple, although in the centre there are some unusual concrete ornaments reminicent of holiday camps of the 80s, including: a concrete mountain with moat which is home to 2 rabbits; and a speedboat on a concrete plinth. There are not many places to eat near by, so it is good to have your own transport. If you eat in the resort the menu is patchy - a couple of dishes each day dependent upon the ingredients the chef has been able to get hold of. The cooking is not bad, but there are not many alternatives if you do not like Malay cuisine.

The staff were all friendly and helpful, particularly the chef from the Philipines who did his best to make us comfortable and well fed - he had only been there 2 months when we visited and had clearly been left to deal with everything (he still looked a bit shell shocked). To be honest it felt as though the staff had been left to do the best they could without adequate resources. Reviews on the wall showed the resort in happier times (1998, 2003, 2005) with the owners smiling with guests. There was certainly no sign of any owners this time round. With some TLC this place could be an excellent option for visitors to the Mersing area.

Overall we really enjoyed our stay because of the wonderful beach and pool. The staff made us comfortable and we were close enough to Mersing to get our ferry to Tioman without difficulty.

My family & i stayed in its deluxe room. Sea facing. We paid for comfort but ended up sleeping on the floor bcos of bedbugs infestation. Bed, daybed, pillows, bedsheets, headboard. We were extermimating bugs at 2am in the morning. That was our 2nd stay and it will be the last. Staff was nonchalant when we brought up the bug issue. No service recovery made. Bad experience.

The first time was some months ago. We stayed for one night . In the morning I found lots of red spots on the legs, it was very itchy, I couldn't stop scratching and left lots of marks on my legs. I thought I was allergic to the seafood I ate in Mersing town. I didn't realised it was bed bugs till the secong trip . We arranged a family trip and stayed here for 2 nights, on the 2nd day, we found lots of red spots on my niece's back, and I had some on my neck and legs again. Then I realised it was bed bugs, due to peak season and not easy to find another place to stay, we decided to stay ( we had paid for the room when checked in). We told the staff to change the bed sheet and the situation was the same.
It's a nice place with beautiful scenery but I thnik they have to change all the beds.