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Crystal Crown Hotel – reviews, photos

117 Jalan Tebrau, Johor Bahru 80250, Malaysia
Hotel amenities
Crystal Crown Hotel
Ranked #26 of 60 hotels in Johor Bahru
3.5 of 5 stars 13 Reviews
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13 reviews from our community

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Singapore
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Comfortable hotel, friendly and helpful receptionists”
4 of 5 stars Reviewed 25 November 2010

Stayed at the Crystal Crown hotel from 24 to 26th Nov 2010. The room is quite spacious and the hotel gave us a triple bed instead of a twin bed room. Booked by email and I must say they responded fast. They were also very accomodating e.g. deducting RM20 per night when we told them we do not want breakfast - many hotels would not make any discount for that. They also allowed us to check out later at 1.30 pm. In fact I must applaud the receptionist - she personally delivered a roll of toilet paper when I could not get it from House keeping which closed at 11pm. We ordered room service - would definitely recommend the grilled snapper and the prawn salad but not the laksa and gado gado which were too spicy. We have chosen the hotel this time round for its proximity to a well known hawker centre - taman seri tebrau 大马花园 as well as the Fizzio massage centre just opposite the hawker centre. Heard that the Japanese restaurant in the hotel is good but did not have a chance to try it.

  • Stayed November 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bangkok, Thailand
Top Contributor
103 reviews 103 reviews
Reviews in 30 cities Reviews in 30 cities
96 helpful votes 96 helpful votes
“Not too bad but not good either”
3 of 5 stars Reviewed 18 June 2010

This place is not too bad for the price. It is an old-style business hotel that has big rooms and that has seen better days, but reasonably clean. Staff reasonably helpful. Breakfast was awful. They charge RM30 per day for wifi access. Swimming pool is a white elephant - it is there but nobody bothers about it. "Health centre" usage is chargable extra and is definitely not "family freindy."

  • Stayed June 2010, travelled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
1 helpful vote 1 helpful vote
“Good Business Hotel”
4 of 5 stars Reviewed 8 February 2010
1
person found this review helpful

good view, good roomy, in the morning no hot water, good breakfast, competetive room rates, average location, needs beef-up for pool area, need beef-up function rooms, very friendly front dest team.

Stayed February 2010, travelled on business
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Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“Old, and very average”
2 of 5 stars Reviewed 8 November 2008

I was there with a work colleague for 2 nights while attending a meeting.
As it was F1 weekend in Singapore most hotels were either full or with inflated rates of 50% above normal. This hotel had vacancies and as far as I know did not jack up their rates.
Although next to a major road (Jalan Tebrau) it was not noisy.
Bedroom was comfortable but room and bathroom furnishings have seen better days.
For those without a car, the city centre was some distance away...approx RM15 away by cab.
24hr indian muslim restaurants nearby with food that was quite average.
Shortage of car park lots and the parking ramps seriously needs to be widened for wider than average vehicles.
Front desk personnel was new and did not answer our question for few mins before calling a more experienced staff member.
It's hard to beat their room price but I'd still rather stay elsewhere.

  • Liked — Inexpensive room rates; helpful security guard
  • Disliked — Dodgy concierge, narrow parking ramps, shortage of car parks, location
  • Stayed September 2008, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Top Contributor
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Reviews in 18 cities Reviews in 18 cities
54 helpful votes 54 helpful votes
“Horrible”
1 of 5 stars Reviewed 3 October 2007

Front desk staff were so bad and rude that when we arrived, the room requested on the non-smoking floor (this hotel vainly boasts about having one) was not available and they refused to give another room until our requested room would be available. We had to wait for more than two hours after which a room was given on a smoking floor for the night.

Again the next day when I requested for a room on the Non-smoking floor, the arrogant Front desk clerk dodged for more than 30 mins before he finally gave me a room with twin beds and not a king size bed as assuerd earlier. his forced us to cancel our other holiday plans for the two days. Hence, we had to cancel the reminder of our booking as well as the booking from 17th 20th September as well. The mini fridge had no supplies and the House keeping staff could not be contacted at all. very bad service to customers.
The Hotel is in the outskirts and hence, to get to the City central, you have spend a further RM 15 every time on taxis.
There are many good hotels in the city centre which offer better room rates and service than this Hotel

Stayed September 2007
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