Front desk staff were so bad and rude that when we arrived, the room requested on the non-smoking floor (this hotel vainly boasts about having one) was not available and they refused to give another room until our requested room would be available. We had to wait for more than two hours after which a room was given on a smoking floor for the night.

Again the next day when I requested for a room on the Non-smoking floor, the arrogant Front desk clerk dodged for more than 30 mins before he finally gave me a room with twin beds and not a king size bed as assuerd earlier. his forced us to cancel our other holiday plans for the two days. Hence, we had to cancel the reminder of our booking as well as the booking from 17th 20th September as well. The mini fridge had no supplies and the House keeping staff could not be contacted at all. very bad service to customers.
The Hotel is in the outskirts and hence, to get to the City central, you have spend a further RM 15 every time on taxis.
There are many good hotels in the city centre which offer better room rates and service than this Hotel