My sister and I stayed at Coral Key for 3 nights. At first, management seemed very courteous - they have arranged a city tour while we waited for our check in time (our flight arrived at 9 am) and the driver took us to the Malindi Museum and the Portuguese Chapel, as we requested. When we got to the hotel, however, we found out that they were fully booked and we were accomodated in a complex near the main complex, called Beverly. The room was ok (and, as we realized later, had the advantage of being far from the loud music of the disco), but it was very inconvenient having to walk to the main complex being harassed by local men every day. The Beverly complex has a nice pool, but there is no pool bar or towel service - so if you want a drink or a towel, you have to go to the main complex.
Knowing that our return flight would only leave at 6pm, we asked for a late check out at the moment we arrived. They asked us to confirm the availability on the previous day of our departure. That day, we asked many times and they only gave us a positive answer the day after, 2 hours before the regular check out time, making us pratically beg for it. First, they lied to us, saying that our room was occupied and then, at last, when we asked for another room, they said we could stay where we were.
The quality of the service is very poor, as is the quality of food. Staff don´t communicate well in English (altough they speak Italian fluently) and they didn´t bother to give us any information (where was the restaurant? what time was breakfast?), probably because they were simply not willing to speak English. Luckily, as Portuguese-speakers, we were able to understand some Italian and get by. Most of the tables of the restaurant were reserved to Italian families (people who own cottages there). The food was not enough - if you got there half an hour after the buffet was open, too bad for you. If you are on half board and decide to have lunch there, be prepared to spend a lot of money.
The worst thing, however, was the harassement we suffered from the staff. The guys of the purported "entertainment team" just wouldn´t leave us alone - trying, most probably, to make us pay them a drink or a dinner. We found it outrageous when a waiter asked for our address while we were having dinner - we complained to the manager and she laughed and replied: "oh, no problem, no problem". Our guide in the "blue safari" tour kept asking us to send his picture to our female friends, so he could get a foreign girlfriend. Our conclusion was that the management is lenient with these kind of "gigolo" moves. The management simply don´t care - or, even worse, they encourage it.
I don´t recommend Coray Key and I definetely won´t be back there.

I wonder whether some reviews are for the same coral that i know,i'd advice visitors with very high expectations to carry with them enough dollars to match them.

The accomodation is clean and kept thatway by a team of house keepers. The tours were affordable and great value for money. I can not recommend this hotel enough. The customer care is world class. We loved our stay here and we will return.

A complete rip-off. A monstrosity along the formerly beautiful Silversands Beach which has been copmpletely destroyed by unchecked developments of the group running the Coral Key. The rooms are stuffy and cheaply decorated, more like a youth hostel in the sun. The management has no clue how to deal with non-package guests and overall it is a place one just would want to avoid. So, I won't be back.