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Grand Hotel Tien-Shan – reviews, photos

Bogenbai Batyr St.,115, Almaty, Kazakhstan
Hotel amenities
Grand Hotel Tien-Shan
Ranked #4 of 44 hotels in Almaty
4.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    5
    6
    4
    0
    0
Date Rating
Valencia, Spain
Top Contributor
87 reviews 87 reviews
Reviews in 40 cities Reviews in 40 cities
24 helpful votes 24 helpful votes
“Fading fast - needs urgent refurb !”
3 of 5 stars Reviewed 12 November 2011 via mobile

Almaty is the kind of place that can get away with it - demand exceeds demand so prices can be high whilst quality can be poor - thi place I proof of that
Compared to modern international hotels this looked tired - the lighting in the lobby was poor - the service at breakfast woeful and the lift possibly the slowest on the planet !
But the health spa - which other reviews have not mentioned - was stunning ! Lovely pool - great Turkish bath jacuzzi sauna steam the whole 9 yards
But all the above - along with the woeful wifi made this place a chore to stay in - and when you re on business these other factors outweigh the benefits of the spa
Interestingly enough the other comments on here are in line - the reception staff tell me the managers don't read these reviews - maybe they should !

  • Stayed November 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask BruceHunter about Grand Hotel Tien-Shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel-Aviv
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Good Hotel”
4 of 5 stars Reviewed 10 November 2011
1
person found this review helpful

Hi All,
I have stayed in this hotel for 5 days on a business trip in the last week of October 2011. The hotel looks nice, the stuff is very helpful. Breakfast is superb !
The room are very big !! in fact the TV (21") is so far from the bad that you need a binoculars to watch it..hahaha
On the down side:
1. They have only one elevator which is extremely slow. I have never seen such a slow elevator anywhere, yet the hotel has only 3 floors, so the stairs are an option.
2. Internet access - slow....good for mails but not more than this (Facebook, youtube)

Room Tip: Use the SPA....
See more room tips
  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Sagi A about Grand Hotel Tien-Shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tel Aviv, Israel
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Overpriced”
3 of 5 stars Reviewed 31 October 2011

Well located. Spacious rooms. Overpriced and soviet style deco.
Didn't find better options in Almaty

  • Stayed June 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Inbar_Y about Grand Hotel Tien-Shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
“Clean rooms, helpful service”
4 of 5 stars Reviewed 27 June 2011

My room was clean, though small and has a nice view of the park across the street. The location is fantastic, a few minutes away from most of the offices we needed to visit and also close to the university, some parks etc. Breakfast was included with the room, and was quite extensive. The hotel has a nice gym and a pool. The only sore points: Internet was free but the connection was slower than most places, and the elevator is super slow and one has to often wait for 3-5 minutes.

Room Tip: Ask for the third floor
See more room tips
  • Stayed June 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rc2144 about Grand Hotel Tien-Shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Good location, good service”
4 of 5 stars Reviewed 1 July 2010
1
person found this review helpful

The hotel is clean, the rooms are well-maintained, and the service is friendly - even when I had to leave in the middle of the night to catch my plane. The hotel is located right in the green heart of Almaty, you can easily do some sightseeing from the doorstep. Pick-up service from the airport was quick and reliable. Breakfast was also fine.

  • Stayed June 2010, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jurijuri about Grand Hotel Tien-Shan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Grand Hotel Tien-Shan

Bogenbai Batyr St.,115, Almaty, Kazakhstan
Price range (per night):* INR12,428 - 17,722

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