We stayed here for two nights in August 2010 and were disappointed. The hotel itself is located close to Dogo Onsen bathhouse and is one of the largest hotels in the area, but the facilities are rundown and the building smells of tobacco. The food was good, but service was slow. By far the worst part of our experience here was when we lost our credit card during our stay. The hotel manager was incredibly unhelpful and at one point actually accused us of trying to skip out on the bill. So much for Japanese hospitality! It was a terrible experience, and we would not recommend Hotel Kowakuen to anyone.
- Kowakuen Hotel Matsuyama
