My husband and I stayed here while on a two week holiday visiting Japan in which we visited Tokyo and the surrounding areas. We stayed here following our stay at the Pennisula Tokyo (which we LOVED and in which EARNS it's 5 star rating), and that consequently affects my overall impression of this hotel. With that said, the best attribute of the Pan Pacific is the view of Yokohama Bay. It's location and proximity are excellent for shopping and travel throughout the city. The eki is connected to the hotel via the mall. And there are many adjacent shopping centers and restaurants within walking distance.

We didnt have the best experience with the room we were initially given; it smelled horribly of smoke and we asked to be moved to another room, which they promptly made arrangements for. This room was much better in that we could breathe in it. The room(s) we were given did not resemble the website photos on the hotel website, in that our rooms decor was much more outdated. Perhaps they have floors of the hotel that have undergone renovations and we were not aware to ask for a room those areas. My suggestion would be to ask if considering staying here.

The hotel restaurants were very good and the service was as well. The Pan Pacific was not nearly as refined in its presentation of decor or service as the Pen in Tokyo, but I would say we would consider staying here again, though the surrounding hotels would perhaps interest me just as much.

Easy to get to from the subway. We had room over looking the ferris wheel.
Very quiet, and reasonable size. Only had the breakfast in the hotel one day, because it was so expensive.

We've stayed in the triple bad room with bathroom facing to the ferris wheel. We absolutely loved the view! It's famous for the buffet and if you stay there, you should check their famous cake buffet for the afternoon tea.
It's very close to the China town, all the Mitatomirai shops and restaurants.
An ideal place for family and romantic holiday.

Moved into Pan Pacific after a 2 day Hakone trip, having stayed a couple of nights at next door neighbor Intercontinental Grand 2 days earlier; PP is 25% pricier and main attraction for me was that it was located in Queens Place and did not have to go outside to access stores and transportation, during terrible heat wave of last week. In addition, Intercontinental was really aging and in that respect, PP, while showing some signs of age and need of renovation, was a significant improvement. I did not use hotel restaurants; the main attraction for both is that they are located attached to or adjacent to the huge Landmark Plaza/Queen's Place malls and food and drink establishments, many of them extremely good and cheap are right around the corner, and the Minato Mirai subway stop (convenient to Tokyo and Yokohama station or Motomachi/chinatown just a minute and steps away literally). Hotel seemed a bit overpriced, but maybe just a function of the surging yen (@ 84, vs about $100 a year ago when I was here, and 120 3 years ago when I stayed at the Royal Park. Having stayed at all 3, I believe the Pan Pacific is probably the best choice (priced in between the other two) and the most convenient.