we stayed there while we in the first two days in the disneyland and disney sea. we have great time and the have great service . the only disappointment is they can't speak English and they have not have an English Representative . even though they have an translator that they can call and translate for us it would be great if they have at least one foreigner to attend the foreign customer. the front desk is okay in language wise and when we tell them is our honeymoon they up grade our room to a better view but not different room( i think they should give us a better room for better service).oh also they wrong at charging the room charge, i must tell them ( even though they charge us at cheaper price ) then they just realize it and they fix it but did nothing on service wise. for service they got beaten by the hotel we stayed at osaka since when they make mistake with our bags they change it with new and bigger one the next day without us angry to them( and it's only a business hotel so maybe we hope more from disneyhotel that already been internationally known ) . we stayed at the peter pan room the room is big for Japanese room but not big fan for the bath room. but we still give the room 4 star since it's a nice change from the other hotel that we stayed before at Tokyo but need more peterpan feel to be peterpan room but great window , i like the huge window they have. for value i only give the 3 stars since the only great thing is big room and good location but for the price i pay i hope for much better service that at least can beat a 3 star hotel. i still recommend them if they go to Disneyland since it' very easy to rest if you are to tired from the disneyland park. but other than that don't waste your money since the room is very expensive and the service is not worth the price you are paying.

We stayed at the Tokyo Disneyland Hotel for 5 nights at the end of April 2009. It was our first time in Tokyo (and Japan) and we stayed here at the beginning of our trip before heading into the city. We arrived at Narita Airport and took the Airport Limousine coach straight to the hotel. This was really easy, you purchase your tickets in the terminal and it took us to the hotel, it was the second stop on the coach route after Disneyland hotel. It is worth checking the time of the coach on the Disney website before you leave as there are only about 6 a day. It took about 50 minutes but after they loaded the luggage onto the coach we didn't touch it again until we were in our room which was really good.

When the coach pulled into the hotel grounds we instantly knew we had made the right choice, you can see the quality straight away. We were met by porters who took the luggage for us and we went to check in. As we had booked a room on the concierge floor we were taken to the Marceline Salon where we were seated and served complimentary drinks while we checked in. The cast members try very hard with there English but sometimes it does take a bit of effort to understand what they are saying or what they mean. However, this is Japan and the fact they are trying to speak to me in English rather than me to them in Japanese means a lot. During the check in process we were able to buy park tickets, choose a time for our complimentary breakfast and we received complementary passes for the monorail as well as tickets that allowed us into the special Disneyland park entrance for hotel guests. As hotel guests we were also able to buy park tickets that allowed us to park hop on all 4 days rather than just the last 2 as non hotel guests can purchase.

After check in we were taken to our room by the cast member who had checked us in. He showed us around the room where are luggage already was and then left us. The room was large (particularly by Tokyo standards as we later found out) with 2 double beds which did feel a little on the small side, there was also a trundle bed under one of the doubles. The bathroom area had a sink and then a toilet on the right (an electronic Japanese one!) and a wet room on the left with a shower and bath. There was also a desk, a lighted wardrobe with safe and a large LCD t.v. plus a seated alcove and table by the window. The view was amazing, the monorail station right in front of the window and just beyond the entrance to the park. You could see into Disneyland as well as some of the larger things in Disney Sea behind it. If you opened the window you could hear the park music, it was just great. On the downside though at night you could hear the music in the background and also the beeping of the monorail closing it's doors which if you are a light sleeper may be a problem (it wasn't for us). We didn't hear any noise from within the hotel though.

Breakfast was served in the Dreamers Lounge in the lobby and the food was of a high standard served buffet style with a mixture of western and Japanese dishes. As we were on the concierge floor we also had access to the Marceline Salon (where we checked in) where they served complimentary cocktails, this was the perfect way to end the day. As everywhere in the hotel the cast members were very attentive and polite and watched very carefully for you to finish your drink before they ran over with the menu offering you another!

The hotel was finished to an extremely high standard and was very well maintained but in the rooms and public areas. It has a Victorian theme with Disney touches throughout. There is a store that sells sundries and food and drink and another that sells Disney items.

All in all, if you are visiting the Tokyo Disneyland Resort then I could not recommend a better hotel, minutes walk away from Disneyland and 2 stops on the monorail from DisneySea. Everything was to such a high standard and the staff so polite we were truly sad to leave.

My partner and I worked at the original Disneyland back in the "good old days", so we're very picky when it comes to all things Disney, especially their deluxe hotels. We have been to all of the Disney resorts in the world and have stayed at many of Disney's deluxe hotels. Point is, we have quite a frame of reference to judge this property.

If you have read previous reviews, you already know that for a non-Japanese making a reservation is a complex process. Tokyo Disney Resort now offers reservations for non-residents on their website, but I noticed that they often indicate that rooms are sold out when they really are not, so the best bet is to call Japan yourself. You might have to call back several times to get someone who speaks English, but once you do they are very helpful. This reservation nonsense continues even if you are already staying at the hotel. I tried to add some days to our stay because I was sick when I first arrived. The hotel was only half full, so I knew there were plenty of rooms. Even so, the front desk wouldn't change the reservation. They gave me the same number I had to call from the U.S. and said I had to call them to modify my reservation. That was a first for any hotel I've ever stayed at. Basically the front desk didn't want to be bothered, so they just made me go away by giving me the phone number for central reservations. That kind of thing happened more than once. I found that if the cast member I was talking to didn't know how to do something they would just tell me it couldn't be done, but if I came back later and asked for a supervisor it was no problem at all. Whenever I spoke to someone with some authority, things where taken care of right away, so I guess the issue is that the frontline staff aren't empowered to do anything except the basics.

As I mentioned, the hotel was only about half occupied from what I ccould tell. Even so, they do not allow early check in under any circumstances. When you arrive at the train station, go to the nearby Welcome Center and they will take your luggage for delivery to your room later and you can buy your park tickets and get your monorail passes right away. Then you can go to one of the theme parks until after 3:00PM when the rooms are available.

As for the hotel itself, the lobby is magnificent and full of comfortable furniture for meeting family or waiting for your room. There were staff members everywhere helping people and entertaining the children. The front desk never had less than twenty people working behind the counter even when there were no guests in sight. We had more problems communicating in English here than we did anywhere else in Japan, but if you are patient you can get your point across. If you are asking for anything unusual just ask for a manager. I needed to see a doctor because I was very ill when we arrived and the manager of the hotel took care of everything for me, even walking me out to the taxi, telling him where to take me and calling the clinic ahead to make sure someone spoke English.

We had booked the least expensive standard room on floors 1-3, which was the only type of room available when I called to book. The original plan was to stay here for 3 days, then move to the Mira Costa for five more days, but when we saw our room at this hotel we immediately decided to stay here for the entire stay. We were upgraded to a room on the seventh floor with a panoramic view over both theme parks. You'd pay through the nose for a view like this at the Grand Floridian. We didn't ask for the upgrade, but we were thrilled to get it.

The room was very comfortable with two double beds, a trundle under one of them, and a sofa that made into a bed. There was also a small table and two chairs. The bathroom was very luxurious with more toiletries than we knew what to do with. There was a souvenir mug that said, "Please take me home with you," which was nice. Wired internet was free of charge, but you had to sign up for it again every day and the cable was so short you had to sit at the vanity in the entry hall to use it. That was inconvenient, but better than nothing. Our room also overlooked a beautiful courtyard with several fountains and music playing loudly all day. As long as the window was closed the music wasn't disturbing.

Service throughout the resort was outstanding and about the best you can get anywhere. Everyone was eager to help and was very friendly. They were especially good with the children. Of course, in Japan you don't often see unruly children running around screaming, so the job of entertaining them is a bit easier here. We never saw any characters at the hotel like we did at Hong Kong Disneyland and there were no character meals offered at the hotel.

There are a few things that were not quite up to par and that caused me to knock one star off of my rating. First, the food offereings at this hotel are extremely limited for such a luxurious property. There is one huge buffet restaurant, a lounge off the lobby that serves a smaller version of the breakfast buffet, and a very upscale Chinese restaurant that implies it is for adults only. We only had breakfast at the hotel, but based on that we ate the rest of our meals in the parks. Your only choices for breakfast are room service ordered by a menu you hang on your doorknob the night before or the buffets. Room service offered only two set menus for breakfast and neither were very good. The buffet was plentiful, but the food was way below average and the price was outrageous. If the food had matched the ambience then maybe the price would make more sense, but it was really poor. Eventually we learned to stop at the shop on the ground floor when we returned from the parks and purchase fruit and other food for the next morning. The prepared foods in the shop were very good and reasonably priced for a resort hotel.

A couple things about the room were also below average. First off, the carpets and upholstered chairs were filthy. Carpets throughout the hotel were full of stains also. Everything else was spotless and we watched the maid change our sheets three times because she found a pulled thread in the fabric! Strange they aren't that picky about the carpets and upholstery. Also, the rooms have motion detectors that turn off the lights and A/C if you aren't in the room. That's fine, but laying in bed watching TV or sitting at the computer wasn't enough to keep the lights on for more than fifteen minutes at a time. That was VERY annoying.

The pool wasn't open for swimming when we were there, but we did look at it. You are welcome to sit by the pool even if it isn't open. In my opinion, it is too small for the size of the hotel and the theme was minimal. You have to go outside the hotel all the way to the front gate to get into either the pool or the landscaped fountain courtyard on the other side, which was strange. I think you can access the pool from inside the hotel when the pool is actually open for swimming, but I'm not sure about that.

Generally, this is a great hotel with friendly and attentive service. The location is directly in front of the entrance to Disneyland with the monorail station in between. The walk is much shorter than we expected and so was very convenient. You could easily return to the hotel in the afternoon if you have kids that need a nap or if you just want to escape the throngs of school kids who arrive in the afternoon and swamp the park. DisneySea is easily reached via the monorail.

The front desk gave us early entry passes for Disneyland when we checked in, but they are only good for the first 30 minutes before the park opens, so we found no use for them. If you wait until just a few minutes after the gates open the lines are gone. There are never lines at DisneySea, by the way. We went there one afternoon after Disneyland got so crowded the lines were 2 hours long and there were still no waits for any of the attractions at DisneySea.

All in all, this is a great Disney hotel and far superior to the Grand Floridian in comfort and service. It is also less expensive than the deluxe hotels in Florida. The food choices and quality are below average unfortunately, but there are a lot of good choices in both parks for meals. Prices for food in the parks was surprisingly reasonable. There are more table service restaurants in both parks than in most other Disney theme parks. We walked right into the Blue Bayou with no wait at all.

You can't go wrong staying at any of the hotels at the Tokyo Disney Resort. DisneySea is a must see for any Disney fan. It is really unbelievable. Tokyo Disneyland probably isn't the most beautiful of the world's parks, but it has some of the best versions of major attractions we have seen anywhere. This resort is definitely a destination in itself and should be on everyone's list of must see places.

It might feel a little pricey, but this hotel is lovely and luxury! The look of this hotel perfectly fits in the view of Tokyo Disney Land and its location is amazing. Tokyo Disney Land is just across from the hotel. We hotel guests could enter the park one hour earlier, actually It took just five minutes from our room to Pirates of the Caribbean Ride.

The pool was almost the same size as the pool of Disney's Grand Californian Hotel, and nicely themed on Peter Pan. Our kids loved it so much.

This hotel has the same beauty as its sisters' - the luxuriousness of the Grand Floridian and the park-proximity of the Grand Californian. If you're a huge Disney Park fan, you'd love this hotel for sure. We had a blast staying and will be back again next month!