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Narita Port Hotel – reviews, photos

3.0 of 5
658 Oyama, Narita, Chiba Prefecture 286-0131, Japan
Hotel amenities
Narita Port Hotel
Narita Port Hotel
Narita Port Hotel
Narita Port Hotel
Narita Port Hotel
Narita Port Hotel
Ranked #9 of 22 hotels in Narita
3.5 of 5 stars 176 Reviews
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176 reviews from our community

What travellers say about this hotel
  • Shuttle buses(6)
  • Very good(4)
  • Train station(3)
Traveller rating
    29
    90
    43
    11
    3
Only show reviews for Family (28) | Couples (43) | Business (19)
Date Rating
London, England
Top Contributor
67 reviews 67 reviews
Reviews in 63 cities Reviews in 63 cities
84 helpful votes 84 helpful votes
“Very disappointed”
2 of 5 stars Reviewed 3 January 2011

My husband and I stayed here for one night. We booked through Expedia and paid £74/night (including tax) for a double en suite room with breakfast.

We wanted a clean and comfortable place to stay before catching our flight the next morning from Narita Airport. At first glance our room at Narita Port Hotel seemed to fit the bill -- the room was a reasonable size and seemed comfortable -- but within a few minutes we were quickly disappointed. There were dirty marks all over the room but most importantly our room was VERY noisy. The room we were in (828) was right by the lift shaft, so we could continuously hear the lift going up and down. This was frankly unacceptable in my opinion -- what kind of modern hotel is built with this kind of flaw? When we complained to staff on reception, they were very unresponsive and wouldn't allow us to change our room.

Other problems included a very long queue to check in (there weren't enough staff) and the fact that you had to pay extra to use the internet (not what you expect in a modern, Western hotel).

Narita Port Hotel provides a shuttle bus to the airport. It's supposed to take about ten minutes’ drive each way (it did on the way to the airport, but from the airport to the hotel took about 30 minutes). The shuttle also goes to Narita town I think.

There’s also an on-site launderette (for an extra charge), gym and restaurant. Other than the restaurant for breakfast, we didn't use any of these facilities so can't comment on them. Breakfast was actually pretty good and offered a good selection, including cereal, yoghurt, tinned fruit, pastries and juices/tea/coffee, plus Japanese items such as rice, vegetables, miso soup, fish etc.

Overall, I'd give this place a miss if you want to be guaranteed a good nights' sleep.

  • Stayed November 2010, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask RJB21 about Narita Port Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Harper, Manager at Narita Port Hotel, responded to this review
29 June 2011
RJB21,

Thank you for taking the time to publish a review about your recent stay at the Narita Port Hotel
I was dissappointed the you did not enjoy your stay - generally most guests have a pleasant hotel experience with us (as per the published reviews on this site)
I have passed your comments onto our Executive Housekeeper to ensure that we lift the presentation of the rooms. I have also spoken with our Chief Engineer and asked him to review the elevator noise and to come up with a solution to dampen the noise and lesen the impact to rooms closest to the elevator shaft.
My sincere apologies that you exerienced some service shortfalls

If you are thinking of returning to Japan in the future please feel free to contact me personally so that I can assist you with your booking and personally check your room
I can be reached on david.harper@ishinhotels.com

Again thank you for your review

Safe travels

Narita Port Hotel team
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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Perfect for airport-related stay”
4 of 5 stars Reviewed 25 October 2010

So long as you're only at this hotel to stay for a night or two in order to catch a flight or having just gotten off one, it's perfect. Very close to the airport with a free regular shuttle bus provided, the hotel also has many amenities. My room was huge, the biggest hotel room I've ever had in Japan. The hotel is isolated but has a decent restaurant of its own and good room service. It's great for getting good sleep ahead of a tiring flight, or getting good sleep having just gotten off of a tiring flight.

  • Stayed March 2010, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask the-trojan-traveller about Narita Port Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
los angeles, ca
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Very basic airport hotel”
3 of 5 stars Reviewed 26 September 2010

Made a reservation at this place back in November 2009 at the last minute. Room and breakfast was 5500 yen. My flight to NRT was delayed 4 hours so I got to the hotel pretty late. The front desk people were quite efficient and spoke very good English. I was provided a room a few metres from the lift. Surprisingly the lift wasn't that noisy or was it because I was really exhausted. Vending machines in the hotel had a variety of food and drink selection but the gift shop at the lobby was better, especially if you don't have change. If you haven't stayed in a hotel in Japan, you're in for some tight quarters. The room I had was average in size being in Japan. The bed had only 1 pillow which was rather flat. The room was clean, neat and tidy. TV had only 2 channels in English. The WC was rather tight but the toilet had a bidet which was nice. The breakfast buffet in their restaurant had but a few choices. It did have some variety ranging from Western, Japanese and Chinese. The hotel provides a shuttle to the Narita City proper and AEON mall for some local shopping and better eats and also provides shuttle to the airport all free of charge. Just check with the front desk for schedule.

  • Stayed November 2009, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask lord-irvo about Narita Port Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Harper, Manager at Narita Port Hotel, responded to this review
29 June 2011
lord-irvo,

Thak you for your recent stay and for taking the time to publish your review

You seem to have hit the nail on the head with regards to our product
We are a reasonably price mid range airport hotel option
Our focus to to offer a clean consistent no frills product that offers value for money for airport guests.
Glad that you found the hotel comfortable and were able to rest well
There are a wide variety of hotel options in Narita - from the high end full service hotels to basic Japanese business hotels - we see ourselves as in the middle of these offerings
If you are visiting Japan again I would suggest that you look at our website for our value add deals
www.ishinhotels.com

Safe travels
Narita Port Hotel team

Again that you for staying with us and safe travles in the future
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Singapore
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Best Value Hotel if you have to stay near Narita Airport”
4 of 5 stars Reviewed 15 August 2010
1
person found this review helpful

Do not expect a luxuary 5 star airport. Yet, Narita Port Hotel provide just what you need for an overnight rest before you head for your next flight in the Morning. The other hotels were just too expensive for this purpose.

Managed to get this at a very affordable rate and will definitely go back again if I have the need to.

  • Stayed April 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask xxMarriexx about Narita Port Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Harper, Manager at Narita Port Hotel, responded to this review
29 June 2011
xxMarriexx

Greetings from the Narita Port Hotel team
Thank you so much for taking the time to publish a review - it was great to see that you rated us as 4 out of 5
We feel that we offer a great valued product that is clean, safe and is well located to the airport
We often put together really good packages (room and breakfast / room and meals) so if you are thinking of returning to Japan check us out at www.ishinhotels.com for the best priced options available on the internet

Again thank you for the positive comments
Best regards
Narita Port Hotel team
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Singapore
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Hotel is located near to Narita Airport. Free shuttle bus provided.”
4 of 5 stars Reviewed 23 July 2010

Booking: via Agoda, instant confirmation. Full payment upfront
Location: Just a short taxi ride from Narita Airport
Room: roomy and very cozy
If you have to take a very early flight or arriving late at night like me you may wish to consider this hotel. Value for money.
Free shuttle bus to/from hotel and Narita Airport and Narita Station

  • Stayed July 2010, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PatrickNg about Narita Port Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Harper, Manager at Narita Port Hotel, responded to this review
29 June 2011
OatrickNg

Thank you for your review
Short, sharp, honest and accurate
We were delighted to read it
Thank you for your rating of 4 out of 5

As an airport hotel we offer a clean, safe and well priced experience. We value add with free shuttles (airport, Aeon Mall, Narita station and Narita town) as well as free gym and well priced food and beverage options

Again thank you for your review I am sure others will find it of use when choosing an airport hotel

Safe travels
Narita Port Hotel team
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Additional Information about Narita Port Hotel

658 Oyama, Narita, Chiba Prefecture 286-0131, Japan
Price range (per night):* INR2,668 - 5,558

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