My husband and I stayed here for one night. We booked through Expedia and paid £74/night (including tax) for a double en suite room with breakfast.

We wanted a clean and comfortable place to stay before catching our flight the next morning from Narita Airport. At first glance our room at Narita Port Hotel seemed to fit the bill -- the room was a reasonable size and seemed comfortable -- but within a few minutes we were quickly disappointed. There were dirty marks all over the room but most importantly our room was VERY noisy. The room we were in (828) was right by the lift shaft, so we could continuously hear the lift going up and down. This was frankly unacceptable in my opinion -- what kind of modern hotel is built with this kind of flaw? When we complained to staff on reception, they were very unresponsive and wouldn't allow us to change our room.

Other problems included a very long queue to check in (there weren't enough staff) and the fact that you had to pay extra to use the internet (not what you expect in a modern, Western hotel).

Narita Port Hotel provides a shuttle bus to the airport. It's supposed to take about ten minutes’ drive each way (it did on the way to the airport, but from the airport to the hotel took about 30 minutes). The shuttle also goes to Narita town I think.

There’s also an on-site launderette (for an extra charge), gym and restaurant. Other than the restaurant for breakfast, we didn't use any of these facilities so can't comment on them. Breakfast was actually pretty good and offered a good selection, including cereal, yoghurt, tinned fruit, pastries and juices/tea/coffee, plus Japanese items such as rice, vegetables, miso soup, fish etc.

Overall, I'd give this place a miss if you want to be guaranteed a good nights' sleep.

So long as you're only at this hotel to stay for a night or two in order to catch a flight or having just gotten off one, it's perfect. Very close to the airport with a free regular shuttle bus provided, the hotel also has many amenities. My room was huge, the biggest hotel room I've ever had in Japan. The hotel is isolated but has a decent restaurant of its own and good room service. It's great for getting good sleep ahead of a tiring flight, or getting good sleep having just gotten off of a tiring flight.

Made a reservation at this place back in November 2009 at the last minute. Room and breakfast was 5500 yen. My flight to NRT was delayed 4 hours so I got to the hotel pretty late. The front desk people were quite efficient and spoke very good English. I was provided a room a few metres from the lift. Surprisingly the lift wasn't that noisy or was it because I was really exhausted. Vending machines in the hotel had a variety of food and drink selection but the gift shop at the lobby was better, especially if you don't have change. If you haven't stayed in a hotel in Japan, you're in for some tight quarters. The room I had was average in size being in Japan. The bed had only 1 pillow which was rather flat. The room was clean, neat and tidy. TV had only 2 channels in English. The WC was rather tight but the toilet had a bidet which was nice. The breakfast buffet in their restaurant had but a few choices. It did have some variety ranging from Western, Japanese and Chinese. The hotel provides a shuttle to the Narita City proper and AEON mall for some local shopping and better eats and also provides shuttle to the airport all free of charge. Just check with the front desk for schedule.

Do not expect a luxuary 5 star airport. Yet, Narita Port Hotel provide just what you need for an overnight rest before you head for your next flight in the Morning. The other hotels were just too expensive for this purpose.

Managed to get this at a very affordable rate and will definitely go back again if I have the need to.