We stayed at this hotel March 12 & 13, 2011 - after experiencing the massive earthquake in Japan on March 11, 2011. It was absolutely fabulous. The service was above average and the staff went out of their way to make us comfortable.
The dinner experience both nights was the greatest. A fabulous way to experience true Japanese tradition.
If you get the chance to stay at this resort - please do. It was the best.

We stayed on a Monday because we were avoiding the weekend crowds. It worked because we were the only ones using the baths. We got a traditional Japanese Tatami Room rather than the western style. The room was clean and had a hot pot with hot water already in it for the tea they had in the room. There was a tea set and a few sweets. A small fridge was there for our use, so we bought a couple sodas to store in it. Although, this hotel was clean and by Japanese standards reasonably priced, there were a few things that I was not thrilled with. There were two onsen baths on the 10th floor, which is the top floor so there are no gawking eyes. (You bathe naked of course). Getting off the elevator, if you go through the doors straight ahead, there is the wash area and indoor baths which accomodate about 25 people. If you turn left off the elevators, there is another indoor bath and wash stations that accomodate another 20 people. Then there is a door that goes to the outdoor baths made to look like you're out in nature. This was the best, with an additional 5 outdoor wash stations. I love this so I could cool off with the shower and then get back in to soak some more. The part I wasn't thrille with??? The schedule was women from 3:30pm til 7:30pm and men from 8:00pm til 9:30 the next morning. So, women can only use the baths for a few hours. There were two sets of baths, so why couldn't they have one for men and the other for women? Another complaint......the hotel staff came to lay out our futons on their schedule. My significant other was napping and I tried to convey to them to come back a little later. They not only insisted on doing it right then and there, but was pushing on the door to hold it open, when I was trying to close it, so I could wake my other half and have him put some clothes on before they entered the room. It became a kind of shoving match them on the outside of the door and me on the inside. One last complaint.......the breakfast was not so good. The Japanese (and not to be prejudiced because I'm half Japanese) just can't cook American breakfast foods. Eggs were nasty as was sausages, etc. This isn't the only hotel like this. I've been to others and they were the same. I have learned to eat the Japanese breakfast of miso soups, fish, rice, etc. It is much better. All in all, it was okay, but next time, I will check with the hotel to make sure there was not an alternating schedule for men and women in the baths. I'll try a different hotel next time.