I've stayed in several Hilton hotels around the world and in other Japan cities before, in terms of conciege service, this hotel's staff was slow and didn't even put a smile on her face. I and my friends were surprised by this especially we were in Japan. We were very disappointed.

I stayed in this hotel for countless days for business purpose. This place is what I choose first over any other hotel in Nagoya area, Japan.

Every trip I stayed in this hotel, I experienced consistently, clean and well prepared room and service and food, exercise equipment, swimming pool.. etc etc.
I just do not have any complaint in this facility. If it is there, it works as it supposed to be and as advertised. Simply, I can trust this hotel for what it is to be.

Only minor issue for me is, the old staffs are either gone or frequently rotated, some of who made me feel like home with their warm smile and kindness whenever I return to this hotel. But still it appears that most of the staffs are very well prepared and trained to deal with oversea business customers. This hotel truly helped me and my colleagues business travel arrangement anytime and any day for anything that they can possibly do (from preparing room to even arranging business trip taxi/transportation for long distance cities etc).

I stayed at the Hilton for two weekends in October 2011. I was upgraded to executive suite on the top floor. The rooms were beautiful. The view was excellent, and the staff bent over backwards to make sure my stay was satisfactory.
I enjoyed the location, walking distance to many shops and very convenient to the train.

If you need to use the train often, stay at the Marriott, which is upstairs from the train station. The Hilton is only a few blocks away from the train, but it takes about 15-20 minutes by taxi and you just sit at trafficlights....very frustrating.

The hotel was fine. Nothing special, but certainly adequate and fairly nice. The Chinese restaurant has very good food and good servcie, though is a little pricey. The breakfast and dinner buffet restaurant is just OK. The food was not great, but it was not horrible either.

The room was a nice size and was clean. The staff was very helpful and spoke English well.

The hotel shuttle from the train station stops at 8 or 9 pm.