- We arrived in a heavy raining night and none of the staffs/securities bothered to bring an umbrella to cover for us from getting off the taxi.
- They gave us the key and no one bothered to ask if we know which way to go to our room till we asked (still raining)
- They said there is no umbrella left to borrow when we asked to borrow one so we can walk to our room. They also explained because this is not raining season so they don't have umbrella in the room in case we wondered.
- The room is TOO basic ! If I did not pay everything in advance via an agency, I would have walked out.
- No hair dryer in the bathroom, ants in the bathtub. They don't even bother to refill our sanity.
- AC is not working properly.
- No complimentary bottle of water
- Pricey
- Cleaning process takes 10' only which is ridiculous. They insisted to clean the room although I was still in bed.
- The wall is definitely not sound proof. Everything sounds perfectly clear.
This is the first time I actually wrote an comment here because among all of the hotels/resorts I stayed in Danang/Hoi An. This is the worst! I feel pity for this hotel because they don't take advantage of their location and upgrade their service. Definitely not recommendable !
One good thing only is the spa. Its not located inside the hotel but you registered at the receptionist then they will arrange a taxi to drive you there, you don't have to pay for the taxi charge. My mum has 2 hours massage at a price of 90'. They even serve you an abalone congee, very nice finish touch ! But I guess you don't have to stay here to enjoy the spa. It's name Paradise Spa in Pham Van Dong .