Largely, this place has everything going for it. The resort looks spectacular, the pool area is amazing, the staff are all smiles and food is great.

Now....the bed. You may as well sleep on the floor. It is rock hard. Luckily, we only had to sleep in it two nights. We spoke to other guests who had lengthier stays and were beginning to dread night time.

Therein lies (pun intended) the problem. This place is a fantastic resort let down by one critical thing: sleep quality. Would we come here again? For short stays, of say 2 or 3 nights, yes.

The pool bar guys are great, as are the restaurant staff...they were very friendly and chatty, happy to be at work and pleased to meet us. The reception staff and their manager, Tony, were equally as good and keen to resolve a small issue we had with a collect call which had been placed on our bill in error.

Fix the beds and this place is golden (again, pun intended).

Hoi An is one of the most enjoyable places to visit in Vietnam. Aside from the obvious attractions of this historical town, you have a good beach resort plus some great value for money hotels and restaurants. This is not a bad hotel, it just cannot compare to other hotels in this area in terms of atmosphere, comfort, service and food and beverage. It is absolutely huge, sprawling out over several acres which probably makes it more difficult to create a homely atmosphere like so many other small hotels here. It does have an excellent monster pool, tennis courts, boats for hire, 2 restaurants and late night bar, however last week I hardly saw anybody using any of restaurants except for the buffet breakfast. Buffet breakfast---yes it is huge, however the quality of the items on offer was poor. Tea and coffee had been stewing for hours, the bread was soft and so unlike the wonderful crispy baguettes you get just outside the hotel, cheese was 2 huge blocks of obviously frozen something or other, the bacon had more fat than meat and the fruit was tasteless. Service with a small only came from the nice lady cooking the eggs. Accomodation wise my room was small with the dreaded over the bath shower (bath was too small to sit in), it was better than my friends as he had a TV that must have been 20 years old whereas mine was flat screen, the mattress looked like 2 elephants had slept in it the night before---I woke up next morning with serious neck and shoulder pains. This could be such a good hotel if only simple things could be sorted out; the friendliness of the welcome, a comfortable bed to sleep in, a little more money spent on the food ingredients, but then I guess that in a hotel of this size what looks to be easy to manage must be a nightmare.

The Golden Sands Resort & Spa was fantastic. The staff are really friendly and always willing to help, and their grasp of English was very good. The General Manager, Alex, is a fabulous guy and was very accommodating to our needs. A big thank you also to Brett and Sandro - you all certainly ensured our stay was very memorable. Alex has ensured the resort is sparkling and inviting with beautiful gardens, ponds, flowers and lanterns. The resort is very clean and most enjoyable. The whole atmosphere is relaxing and the food choices are excellent. Being a breakfast person, I absolutely loved what was available - there was nothing else I could have wanted. The little touches of fruit platters, orchard flowers and burning incense in your room are a delight. We will definitely be back in 2013! A huge thank you from Sandy, Meg, Peter & Lesley xx

20mins from town. Shuttle bus runs infrequently. Restaurant food is not very authentic and overprice compared to what you will find in town but they provide a great breakfast. Provides a great cocktail list but struggles to deliver the very basic. Service and staff is excellent however.