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Hoi An Hotel – reviews, photos

4.0 of 5
10 Tran Hung Dao, Hoi An 10000, Vietnam
Hotel amenities
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15% off room rate
Hoi An Hotel
Ranked #20 of 67 hotels in Hoi An
4.0 of 5 stars 325 Reviews
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325 reviews from our community

What travellers say about this hotel
  • Old town(13)
  • Pool area(10)
  • Great location(8)
  • Free shuttle(7)
  • Reception staff(6)
  • Really nice(5)
  • Very good(5)
  • Water pressure(3)
  • Rooms are large(3)
  • Free shuttle bus(3)
Traveller rating
    91
    140
    63
    23
    8
Only show reviews for Family (48) | Couples (150) | Business (4)
Date Rating
Kittery, Me
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“Terrific location and quiet night in the middle of a busy town.”
4 of 5 stars Reviewed 12 February 2012

we visited hoi An during an unexpectedly cool and cloudy period in January. So we shopped for clothes at a tailor's shop, did a lot of biking and browsed in the old town. the Hotal was clean, very nive service with a pool and fitness center, amenities we had become unsued to in other places. the hotel campus is quite large, so the rooms are far from the busy streets and it's much more quiet than the other hotels in busy towns that we used in SE Asia.

Room Tip: The wifi coverage in our rooms were't great. If it's important to you you might want to chec...
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  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by KitteryMike for Hoi An
Ask KitteryMike about Hoi An Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan Phan Thi Ngoc, Manager at Hoi An Hotel, responded to this review
13 February 2012
Dear Mr. KitteryMike ,

Warmest greetings from Hoian Hotel,

Thank you very much for your stay with us and your good comment . We do wish we can serve you again in Hoian Hotel next time and get many bookings from your friends and your family by your recommendation.

Good luck and happiness to you and your family !

Best regards ,
Phan Thi Ngoc Lan
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“A little disappointing!”
3 of 5 stars Reviewed 6 February 2012

Although the hotel has all the facilities you would expect at a four star, the service left a lot to be desired. Reception staff were not friendly or helpful which is not typical of the other hotels we have stayed in during our travels around Vietnam. Our room was at the rear of the hotel overlooking the local school so it was very noisy early in the morning and during the afternoon. I would suggest booking a room overlooking the pool if you have the opportunity. On the positive side, the hotel was very conveniently located and just a short stroll to the local market and to cafes and restaurants.

  • Stayed February 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Keato77 about Hoi An Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan Phan Thi Ngoc, Manager at Hoi An Hotel, responded to this review
9 February 2012
Dear KEATO 77,

Warmest greetings from Hoian Hotel .

Thank you very much for your comment on tripadvisor .We are very sorry for staff quality of reception be not meet your requirement .We will record it and improve our service quality to avoid receiving bad comment from guest .

We do hope that we can serve you again next time in Hoian Hotel with better service .

Best regards,
Phan thi Ngoc Lan
Room Division Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Top Contributor
67 reviews 67 reviews
Reviews in 41 cities Reviews in 41 cities
178 helpful votes 178 helpful votes
“Good hotel - if you can get what you booked.”
4 of 5 stars Reviewed 5 February 2012

I booked a garden view room with wifi via Booking.com. When I arrived I was given a room at the back which overlooked a small road with motorcycle traffic and no wifi. I protested and was assigned the kind of room I had booked but with a faulty room safe. Once a new safe had been installed everything was fine. This room was spacious and the wifi frequently worked. The wifi in the main reception was reliable. The hotel pick up from Danang airport was efficient and reasonably priced. Breakfast was superb and the location is perfect. (

(During my stay 21 - 25 January, the weather was usually overcast. Can't blame the hotel for that).

Room Tip: Have clear evidence of the kind of room you have booked.
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  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Simon1944 about Hoi An Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan Phan Thi Ngoc, Manager at Hoi An Hotel, responded to this review
9 February 2012
Dear SIMON 1944,

Warmest greetings from Hoian Hotel .
Thank you very much for your stay with us and your good comment on Tripadvisor .We will record for mistake in arranging room and cheking safetybox in room before serving to guest .

We do hope that you can continue support us in future with recommendation this hotel to anyone who want to come to Hoian for travelling .

We are also honoured to serve you again in Hoian Hotel next time .

Best regards,
Phan Thi Ngoc Lan
Room Division Manager
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london
Senior Contributor
37 reviews 37 reviews
Reviews in 23 cities Reviews in 23 cities
21 helpful votes 21 helpful votes
“Who let the dogs out?”
2 of 5 stars Reviewed 2 February 2012
3
people found this review helpful

If the basic purpose of a hotel is a night's sleep, then this one fails miserably. It's a great location just at the top of the town, but it's a dreadful location surrounded by dogs that bark all night. Wouldn't be a problem if they had double glazing.

Shame because it ticked most of the boxes and would qualify as a boutique hotel but I would avoid unless you are a really deep sleeper

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask croissantneuf about Hoi An Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan Phan Thi Ngoc, Manager at Hoi An Hotel, responded to this review
9 February 2012
Dear Croissantneuf,

Thank you very much for your choosing Hoian Hotel in your vacation .We are rvery sorry that the dog had been affected to your sleep during your stay with us .We know that the dog from outside and we must research the solution to limit this sound immediately .

We are very happy and honoured to serve you again in Hoian Hotel next time.


Best regards,
Phan Thi Ngoc Lan
Room Division Manager
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Galway, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great hotel”
5 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Really lovely hotel, more than i expected. Modern clean and in a great location, only few minutes walk from the old town. Had a lovely junior suite. Breakfast was very good.

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Siobhan B about Hoi An Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lan Phan Thi Ngoc, Manager at Hoi An Hotel, responded to this review
2 February 2012
Dear Siobhan B,

Warmest greetings from Hoian Hotel .

Thank you very much for your stay with us and your good comment on Tripadvisor .We continue improving our service more and more getting better to meet all guests' expectation.

We do hope that we are very honoured to serve you again in Hoian Hotel next time with the best service .

Best regards,
Phan Thi Ngoc Lan
Room Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hoi An Hotel

10 Tran Hung Dao, Hoi An 10000, Vietnam
Price range (per night):* INR4,180 - 5,852

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