While the grounds are beautiful and the staff friendly and helpful, the inn is tired and in great need of a face-lift.

We stayed in a junior suite in the Manor House which is $300 per night (plus state and hotel taxes). For this, we had a tiny bedroom in which the air-conditioning rattled all night as it worked to cool. The queen-size bed was in front of a piece of furniture that banged or clunked with every turn. The tiny, narrow hall led to the bathroom and 2nd bedroom. The 2nd bedroom's air-conditioner began to cool that room after some 12 hours (granted-it was July and very hot and humid); the bathroom was just plain steamy with cobwebs in the corners, dirt on the shower curtain, and a toilet squashed in a corner (you had to sit sideways!).

The dark room was dreary and despite the 6 lamps/sconces it was hard to see no less read. The common rooms were no better and hot as well.

We ate dinner in the dining room, in which the hostess said the air conditioner was set at 55 degrees - but it was hot. The food was mediocre at best, but the wine list was very well priced.

The place looks shop-worn and it's definitely not worth the money. Granted, the Manor House is old but it could use updating and a good clean in addition to some strong lighting. However, there's not much to chose from in the vicinity.

We recently stayed at Troutbeck for a wedding. I will say that the wedding was beautiful, the property was beautiful and the grounds are
very well kept.

My chief complaint was the accommodations. The accomodations ARE NOT FOUR STAR! They are 2 1/2 - 3 star maybe. Upon check-in, there was some confusion since there was not a check-in desk that was staffed. We went into the office and found someone and we were taken to our room in the Century Farmhouse, (not the main building of the Inn.) We did not receive a key , and when I asked we were told they normally don't lock the doors. After I insisted, I was issued a key. The Century Farmhouse was cute but needed new carpet and furniture in the common living room. Our room was much less desirable than we expected and was definitely NOT four star! Lighting was terrible. There was one lamp (with 60 watt bulb) to light the whole room. The bed was not very luxurious and the bedspread had stains on it. The bathroom was very small. There was mold on the shower curtain and on the walls in the bedroom. There was no clock or alarm clock in the room- which was very distressing when you are trying to arrive on time at the numerous wedding events during the weekend. I tried calling to get a wake-up call and the telephone didn't work. There were no luggage racks anywhere to put your suitcase. There was no mini-fridge in the room or ice maker nearby to get ice or a cold beverage but when I walked to the main Inn, the manager on duty gave me a glass of ice and a bottle of water. These little inconveniences added up to frustration as the weekend went on. The rooms definitely could be greatly improved at very little cost so I don't understand why it hasn't been done. The only other thing that really distressed me was upon checkout, when I noticed that my room charge for the wedding was $200 (a discounted rate), but I was charged an additional
18% "Service Charge", in addition to the Hotel Tax and the Sales Tax. I have never ever seen that practice in all my years of traveling. And I am in the hotel business! Basically I interpreted this as the hotel's way of getting their full rack rate while still offering a "discount" to the wedding guests. Needless to say, it was suspect. I contested the charge because 1) I was not made aware of the charge when booking 2) on the principle of the matter. They removed the charge.

Overall the property was beautiful . We walked a little by the creek and saw several deer and some beautiful birds. The staff was very helpful in helping us to plan our activities for the weekend and gave
us several brochures to look at. There was internet access available in the main Inn to check in for our flight and print off Mapquest directions. The wedding itself had amazing food and good service. The
food was definitely Four Star!

Had high hopes for this place, as we wanted to explore the area's real estate, but wish we'd stayed at one of the smaller inns in town. Their website is misleading and makes the food and the rooms look much better than they are. The room was kind of dirty and badly kept. I was afraid to walk barefoot, because it was so dirty. And there was no lock on our door, (it had broken and hadn't been repaired) The food was just OK.

There was an old pool filled with algae, unswimmable.

It seems like the managers don't care. Or aren't in a position to fix.

Wish we'd stayed somewhere else. :(

When we booked, I see now why the person we booked with didn't answer my question to, "is the room nice?" He could only comment on what type of beds there were. "Queen-bedded room" At least he didn't lie.

My wife & I spent our anniversary at Troutbeck and were not thrilled by the service and quality of the room. Upon arrival, we entered the reception area with no one on duty, but on a table nearby was an envelope with our name on it which included our room number (no key was in the envelope as there are no key locks). The problem was our room was not in the main building and had no idea where to go as there are 4 seperate buildings. We wandered inside the main building for a while looking for help when we finally stumbled upon an employee outside smoking a cigarette. He looked at our room assignment and said that our room was not available as the prior guest was staying late. (Good thing we didn't find the room, lord knows what we could have seen)

We were given a pricier room in the main building, only to find it was run down and the seperate bathroom was no longer "rustic", it was just old! No matter...we played a little tennis then drove to Millbrook Winery (a must visit) and then got back for dinner at the Troutbeck Restaurant

The restaurant review in Zagat sounded great, so we were looking forward to a nice dinner. The menu was quite limited and ordinary and the specials (which I had and was good) but the service was lacking as the wait staff were most definitely HS students.

The next morning, we had a scant continental breakfast and upon leaving, we tried to ask the staff a question, but to no avail, as no one was around. We again searched but gave up and just left.

All in all, for the $$$, it was so-so. If you are looking for a nice getaway in the region, look around for something else.