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Sharjah Rotana – reviews, photos

4.0 of 5
Al Arouba Street | P.O. Box 5734, Sharjah, United Arab Emirates
Hotel amenities
Sharjah Rotana
Ranked #3 of 70 hotels in Sharjah
4.0 of 5 stars 62 Reviews
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62 reviews from our community

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Traveller rating
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Date Rating
Moscow
Senior Contributor
30 reviews 30 reviews
Reviews in 7 cities Reviews in 7 cities
32 helpful votes 32 helpful votes
“Value for money hotel, good”
4 of 5 stars Reviewed 18 January 2012
3
people found this review helpful

We stayed there for a day with family. Hotel staff was very courteous and prompt. Room was good, comfortable and we have good sleep. We did not specifically like the food there as we were looking for Indian food and buffet has mostly continental food. Even then the manager sensing something came to us and cooked some Indian food for us. Overall a good hotel with very good service and value for money. I believe this would be a very good place for business travel. Check-in and check-out was quick and smooth and staff was forthcoming in asking if any help is required for taxi etc. Would recommend this hotel to others as well.

Room Tip: There is not much noise in the hotel so any side would be good. Lobby side would give inside and oth...
See more room tips
  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SunilR about Sharjah Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharjahRotanaHotel, General Manager at Sharjah Rotana, responded to this review
22 January 2012
Dear Valued Guest,

Thank you for staying at the Sharjah Rotana and for taking the time to review our hotel.

We are happy to know that you had an enjoyable stay with us and were happy with our services and facilities. As you know, we are constantly striving to achieve the highest standards of service whatever the circumstances are, so it is always very rewarding for my team and I to know that Sharjah Rotana has met your expectations.

Thank you once again for your comments, and I do hope to have the pleasure of welcoming you back to the Sharjah Rotana some time in the near future.

Yours sincerely,

Mohamed Ali
General Manager
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Abu Dhabi, United Arab Emirates
1 review
“Worst Customer Service from Hotel and their Agent Asiatravel.com”
1 of 5 stars Reviewed 11 January 2012

I booked Sharjah Rotana Hotel with Asiatravel.com for me and my family. I got email confirmation that I'll be charged on arrival at the Hotel and that I'll be charged AED 229.50 (all inclusive) for one night. But they charged me instantly after booking and if I had not seen my credit card transactions online, I would not have known that I have already been charged. And the worst part came when I saw the amount, they charged me 20% higher AED 275.50 for this booking. I kept calling Asiatravel.com & Sharjah Rotana hotel from morning till night with no response or responsibility from their side, everytime they said they'll get back to me to resolve this issue but I never got a call back from either side. I only heard excuses from them that the concerned reservation staff is not around now or may be there was a system error that they need to check.
Overall 3rd class customer service. Please avoid at all cost as you can.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Syed Ali M about Sharjah Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharjahRotanaHotel, General Manager at Sharjah Rotana, responded to this review
29 January 2012
Dear Valued Guest,

Thank you for staying at the Sharjah Rotana, and for your comments on the Tripadvisor which we believe were put before receiving our reply to your email on January 12, 2012 confirming that we will not charge you with the extra 20%, and that it will be refunded to you upon check out. We took the responsibility of reviewing the matter with Asiatravel in order to follow the confirmed rate.

Thank you once again and we look forward to welcoming you once again at the Sharjah Rotana in the future.

Yours sincerely,

Mohamed Ali
General Manager
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Contributor
16 reviews 16 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Very enjoyable”
5 of 5 stars Reviewed 9 January 2012
3
people found this review helpful

Stayed here for 5 nights and loved it. Staff were all very helpful and polite. Room was spacious and clean. Breakfast buffet was great, had dinner in the restaurant one night as well, which was ok, buffet again so got plenty. Didnt use the gym but the pool was nice. There is wired internet access in each room, but it isnt cheap, it was 25 AED for an hour, so didnt use it much.

Sharjah itself is nice, less developed than Dubai, and there is a few places not too far from the hotel worth visiting,and if you want the hotel will arrange trips and activities, although we just planned things ourself. The hotel runs shuttle buses into Dubai twice a day, 1030 and 1200 I think it was, with returning buses at 1530 and 2000. We only used the bus once as we had a rental car, which I would advise as essential to see the most of Dubai and Sharjah, else you will be waiting on the buses and still having to get taxis between the different areas of the city. The drive from Sharjah into Dubai took anywhere between 20 and 80 minutes traffic dependent. The hotel has an underground car park with a lift to the reception so it is very easy and convenient. The hotel also includes access to a Beach Club, which they also run buses to, but we never used this so cannot comment.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by Stuartm86 for Sharjah
Ask Stuartm86 about Sharjah Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharjahRotanaHotel, General Manager at Sharjah Rotana, responded to this review
22 January 2012
Dear Valued Guest,

Thank you for staying at the Sharjah Rotana and for taking the time to share your experience from your recent stay at our hotel on the TripAdvisor.

We are pleased to know that you had an enjoyable stay with us and were happy with our services and facilities.

Sharjah as the third largest emirate after Abu Dhabi and Dubai, is a dry emirate, and also known as the Culture Capital of the Arab World due to its commitment to arts, culture and preserving its heritage. The emirate boasts over 15 museums, an aquarium and centre for Arabian Wildlife. It is also the leading centre of education in the Middle East and offers good shopping, sports, leisure and dining facilities.

We thank you also for sharing that the Sharjah Rotana is near, in fact, only in walking distance to the interesting places like Arts & Heritage Area, and Sharjah Islamic Museum.

Thank you once again and we look forward to welcoming you again at the Sharjah Rotana for another memorable experience.

Yours sincerely,

Mohamed Ali
General Manager
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Copenhagen, Denmark
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice hotel for families”
4 of 5 stars Reviewed 5 January 2012

Friendly staff, very good breakfast buffet and also good food in the restaurant for a very good price, and a free parking place if you have a car with you. But the location was not the best.

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SarmedK about Sharjah Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharjahRotanaHotel, General Manager at Sharjah Rotana, responded to this review
8 January 2012
Dear Valued Guest,

Thank you for choosing the Sharjah Rotana for your recent stay in the United Arab Emirates, and for taking the time to review our hotel.

We are delighted to hear good comments from our valued Guests such as yourself. We highly appreciate your feedback as these help us in our continuous endeavour to ensure the satisfaction of our Guests, and in motivating our entire team.

Thank you once again and we look forward to welcoming you again at the Sharjah Rotana for another memorable experience.

Yours sincerely,


Mohamed Ali
General Manager
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Maldives
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Good hotel for business and leisure”
3 of 5 stars Reviewed 28 November 2011
1
person found this review helpful

Stayed at Sharjah for 15 days.Nice hotel for business and leisure . Pool,Gym, Restaurant, accessibility to other parts of the city, proximity to some shopping areas, shuttle to Dubai Citycenter,etc..Rooms( stayed in King classic) are pretty ok but not very spacious . Maintained well . But privacy was bit low as I could over hear everything from the adjacent room. House keeping was good. Did have food from the hotel restaurant (1st floor) only for few times. Food was ok, but looked the same all the days only with slight variations, especially the breakfast. There are much better restaurants, both tasty and lighter to the pocket, within a 10AED taxi drive(minimum charge).One surprising thing is that the bell boys ,with an exception of 1 person, were not very friendly nor used to wish/smile at guests. After staying in hotels like W, 4 Seasons, Movenpick this was a let down. One felt un welcomed at times. Had stayed in Rotana Dubai and there it was much better.Reception is sparse but effective. The attention to details was missing. Spelling mistakes in the notes etc. Attaching a photo. Did not expect this from a 4 star hotel.

  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask vjanardhanan about Sharjah Rotana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SharjahRotanaHotel, General Manager at Sharjah Rotana, responded to this review
11 December 2011
Dear Valued Guest,

Thank you for staying at the Sharjah Rotana and for taking the time to review our hotel.

I sincerely apologize for the unfriendly behavior of some of our Bellboys; immediate investigation was carried out and necessary action has been taken.

We have noted your comments, and we thank you for your very constructive feedback as this helps us in our continuous endeavour to improve our services. It is our sincere aim to provide our guests the highest standard of hospitality services and only from the feedback such as yours we will be able to do so.

Thank you once again and we look forward to welcoming you back to the Sharjah Rotana and assure you of our best services and attention at all times.

Yours sincerely,

Mohamed Ali
General Manager
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Additional Information about Sharjah Rotana

  • Rotana Hotel Sharjah
Address: Al Arouba Street | P.O. Box 5734, Sharjah, United Arab Emirates
Price range (per night):* INR2,731 - 5,462

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Sharjah Rotana
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