we arrived at the hotel late at night and was greeted by friendly reception staff, we handed over our hotel booking iteniary which had the number of people on the booking. but on the hotel's computer system it was one person less. the hotel staff were very apologetic regarding this issue and said for that night would it be ok to put one of our party up on a put you up bed until it was sorted in the morning. we had no problem with this and were taken to our rooms by a porter.
the next morning we went down to reception and was seen by nicola who i must say was very professional in dealing with people, she explained to us that the rooms were overbooked and would we mind transfering to the sister hotel and we could have a wristband to make use of both facilities in the hotel and chose our rooms. we agreed to this and went to the other hotel it is not a plush but as nicola explained to us that it is down for a complete revamp in 2012.
we looked at several rooms and we all eventually opted for one bedroom apartments which were spacious for us all we had two balconys in our apartment overlooking the third pool and which appears to be much quieter than the other pool areas. we found both hotels staff pleasant in manner. we did have a problem one night with drunken people down the corridor arguing and there child crying which went on for a long time. we reported it in the morning as other hotel guests were complaining and i must say nicola rectified the matter and neither us or the other hotel guest had no more problems. the food is ok but very repetitive but it cheap enough to eat out.
we never stayed in the hotel for the entertainment so we can.t pass comment on that. the hotel is central to the shops and the beach which is just what we wanted
ladies make use of the hairdressers in the hotel it cheap and the staff are good, we really had a lovely time at the blue bays hotel and we will all be going back without a doubt as a good time was had by us all !!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC