I travelev with my partner to this hotel paying £800 for a 3 day weekend break to what was sold as a 5* hotel all inclusive.
The rooms where mouldy, the furniture was broken, the rooms where dirty, the bathroom was corroded and had fungus growing in them.
There was not bed linen and no pillows.
We had to request them, they fetched the cusions that had been in the reception which stunk of incense smoke.
I ask to see other rooms, they where so damp, the ceiling and walls in there where black with mould and I mean totally covered.
I think they where trying to show me I had the best room and I shoul dnot complain.
The sun bed loungers where tatty and torn. The all inclusive was barron and basic like bread and a pile of boiled eggs for breakfast.
I have never in the course of my life have I ever had to check myself out of a hotel and I'm a man and even in my youth where I had no money and could only afford 1* have I ever had to do that.
I tried to ring england and it was the night and noone was answering.
I check myself into a 5* in ichmiller which cost £40 a night which was fantastic so why £800 pound wasnt enough to have 3 days in a real 5* is beyond me.
I contacted completetravel and they blame a company they use called low cost beds,
I purchased my holiday from complete travel but they would take no responsability, they only wanted to take the profit from the transaction,
Low cost beds said that the mould and state of the room did not factor into what they call rating of 5 * but it was the amienaties, which still where absolute appauling.
I asked for the reinbursement for the cost of the hotel I moved to so I was being very lienient as I only wanted the extra cost it cost me to actually get back what I shoul dhave purchased n the first place.
They refused to pay my then 2 night stay at the fantasia hotel which is a fantastic hotel by the way.
I was asking for a total of £160 for the two of us for the two nights it cost to put right the situation.
They refused and kept refusing.
The company who sold us (complete travle) just blamed low cost beds and low cost beds just said see complete travel.
To this date there has been no resolution and no compensation.
Do not use these companies and do not book this hotel unless you want to send your ex partner to and absolute hell hole as if you go with your current partner she will soon becoem your ex, learn from my experience here, I tell if has it is with no exageration.
Good Luck
- Litera Relax Hotel Marmaris
- Litera Relax Marmaris
