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Hotel Izmir Palas – reviews, photos

Kultur Mh., Ataturk Caddesi 188, Izmir 35210, Turkey
Hotel amenities
Hotel Izmir Palas
Ranked #30 of 65 hotels in Izmir
3.5 of 5 stars 20 Reviews
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20 reviews from our community

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Norfolk England
1 review
“A "We don't care!!" attitude.”
2 of 5 stars Reviewed 13 May 2011

We made a reservation and stayed for one night so we would be closer to the airport for our flight the next morning. We requested a double room with an additional bed, but got a twin limiting the space in the room, we also had to move the furniture around so our young son could sleep between us. Quite obviously, having valuables with us we needed to use the safe to put passports & money ect. The safe was not working and they said we would have to wait till the morning when the engineer comes in to sort it (by which time we would have already checked out heading for the airport. They said that there were safe's downstairs that we could use. downstairs safe's did not work either! they could not find the keys and the ones they had did not open the safes. I suggested that they change the room for us, they did not want to do this as we had already used the room for half an hour!! Eventually, our passports and money were left in the hotel's own safe!

Upon our return to the room at about midnight, the kids were tired and were unable to sleep, because apparently the hotel heating/air con system was centrally located elsewhere and nobody within the building had access to it. I asked if fans were available just so my young kids could sleep they said NO! I also asked if there was an open place that I could buy one and again the answer was NO! (I found out the following morning that there was a 24hr supermarket open a few miles away). They just kept repeating " nothing we can do!!!!". We even tried opening the balcony door, but on a Saturday night with traffic this was not going to be an option. My children finally fell asleep at 2.30am to be up for 7am to catch the flight.

Breakfast was a joke as well, minimal selection, the scrambled eggs were quite obviously made in a microwave, as they had been over done and gone green in the middle. I did ask for hard boiled eggs, but these came underdone and again was not edible.

On check out I complained about all the incidents, their reaction was either silence, or when I asked to speak to someone in charge the receptionist (male) stood up and said it was him! I have never seen such bad customer service in all the hotels I've stayed in, not even an apology for the bad service! just a " thanks for your money, get out now". I would NEVER AGAIN stay at this hotel and will make sure that all who asks me will know the same. Clearly this hotel is NOT SUITABLE TO STAY IN AS THEY DO NOT CARE ABOUT THEIR CUSTOMERS!

Room Tip: We paid £100 for the night NOT WORTH IT!!!!!!!!!!!
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  • Stayed May 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask dawnmac about Hotel Izmir Palas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ankara, Turkey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Just by the sea!”
4 of 5 stars Reviewed 3 May 2011

Quite often I stay in the big city hotel. Great location; just by the sea and in the very city center. It looks a bit 1950s, which I like a lot.

Room Tip: Take a room with a sea view.
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  • Stayed May 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask ankarauniversity about Hotel Izmir Palas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg
Contributor
15 reviews 15 reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
“Decent hotel in excellent location”
3 of 5 stars Reviewed 14 March 2011

The hotel is some years old but they were about to renovate on some places.

But I stayed there before and it was still the same since then.
Probably it is turkish timeframe....

The rooms are quite OK, standard equipment and clean.
But the floor outside was run-down and not attractive.

Teh breakfast was good, everything you need.

TV channels were also limited but turkish music channels you can listen to, at least.

Therefore the location is great, you are directly at the waterfront and can walk to a couple of restaurants and bars at the sea-side. You need to go out there, it is nice.

  • Stayed March 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask JP-ontour about Hotel Izmir Palas
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UK
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Excellent location, great value hotel”
4 of 5 stars Reviewed 15 August 2009

Stayed here on buisness in June for 3 nights, the hotel overlooks the sea front and has great views, worth upgrading to a sea view room. There are lots of restaurants on the street under the hotel, excellent location ! Will stay here again if I return to Izmir

  • Stayed June 2009, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask missmooneypenny about Hotel Izmir Palas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Good hotel, well located”
4 of 5 stars Reviewed 24 January 2008
3
people found this review helpful

My wife and I stayed at the Izmir Palas two times in mid-June 2007. The weather was unusually hot, but the air conditioning worked well. We had a room overlooking the harbor one time and on the other side of the hotel overlooking the city the other time. Definitely get a room on the harbor side if possible. The view is excellent, and there is much less noise than on the street side. The hotel is well located for seeing the old part of Izmir. Most of Izmir is new and of no interest to the tourist, but the old part has some interesting things to see and do. This hotel is just about centrally located for seeing those things. There is an outstanding seafood restaurant on the first floor on the harbor side (a little expensive but with quality to match the price). There are other restaurants all along the promenade that runs along the harbor for several kilometers. Not far away are various parks, museums, old sections of town, the wonderful bazaar (the Kemeralti), and lots of restaurants with a great variety of specialties. The bathroom facilities in our room were excellent, the best we had during a month in Turkey. The staff was friendly, and the desk clerks all spoke good English. The internet service was free. The router for our floor was broken, so I had to take my laptop down to the lobby, but once there I had no trouble connecting. The hotel is not cheap but also is not unreasonably expensive, especially given the general quality of the hotel and it excellent location.

  • Liked — Location
  • Disliked — Somewhat noisy the night we had a room on the city side (rather than the harbor side)
  • Stayed June 2007, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Business service (e.g., internet access)
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Additional Information about Hotel Izmir Palas

  • Palas Hotel Izmir
Address: Kultur Mh., Ataturk Caddesi 188, Izmir 35210, Turkey
Price range (per night):* INR5,002 - 10,004

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