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Mersin HiltonSA – reviews, photos

5.0 of 5
Palmiye Mah. Adnan Menderes Bulv. 1225 Sok. No:1 Icel Merkez, Mersin 33110, Turkey
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Mersin HiltonSA
Ranked #1 of 26 hotels in Mersin
4.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    11
    18
    2
    1
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Date Rating
surrey
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Great location, good hotel”
4 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

I stayed here for one night. The hotel has a great location right on the sea shore, the rooms are of a good size, well equipped and maintained, and very quiet. There was even a small bowl of fruit in the room. Unless you really have to use the internet, it's hardly worth it - it's very expensive. This is odd in a country where a good number of hotels offer free wifi.
The public areas are very clean, the reception staff helpful and polite, the breakfast good with a big choice. Had a nice meal in the Greenhouse restaurant, (even though it is buffet you can ask for a menu for a smaller meal), I looked in on the Ginger Restaurant but it had few takers that evening and not many staff - a sign it wasn't so popular?
Well worth a stay if you are in that part of the world.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GulliverT4 about Mersin HiltonSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulent Tarlan, General Manager at Mersin HiltonSA, responded to this review
19 January 2012
Dear GulliverT4,

We would like to thank you for your recent stay at Mersin Hilton. We appreciate you taking the time to express valuable feedback regarding your visit, as it is instrumental in helping us identify the areas in which we can potentially improve.

We are genuinely pleased to receive your evaluation which reveals that you have been generally satisfied with our services and facilities. On behalf of the entire Mersin Hilton team, I thank you for your positive feedback. It was our pleasure to have you stay with us.

Your feedback regarding internet price has caught our attention. We would like to inform you that the internet service has been provided by an external supplier but after our mutual discussions with the supplier, this service will be provided with no charge in public areas as of July 2012.

Your comments regarding our Ginger Restaurant has been taken into consideration by our Department Heads in charge in order to provide superior service and hospitality for our guests under all circumstances.

I would like to thank you once again for selecting our hotel in Mersin and I hope to have the pleasure of welcoming you to Mersin Hilton in the nearest future.

Kind Regards,

Bulent Tarlan
General Manager
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Istanbul, Turkey
Contributor
17 reviews 17 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Great choice in a beautiful location”
4 of 5 stars Reviewed 1 November 2011

A great stay!!! I had stayed for 5 days in October 2011 during the World Offshore Championship at Mersin. Throughout the stay I found the hotel staff to be superb, from reception, concierge, breakfast and the lobby bar… The room was clean, big, comfortable and quiet and serviced very well. Breakfast was a very good spread.
The only negative was that when you are traveling like me from a hot country (Abu Dhabi) at night don’t try to heat your room, the heating system is not working on the last days of October...

  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EmreGuler about Mersin HiltonSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulent Tarlan, General Manager at Mersin HiltonSA, responded to this review
4 November 2011
Dear Mr Guler,

It was a pleasure to welcome you to our hotel. We thank you for taking the time to express valuable feedback regarding your visit. We are carefully reviewing your thoughts and feelings to make sure that we create an exquisite hotel experience for our guest at all times.

We are so pleased that you enjoyed your accommodation in our hotel. On behalf of the entire Mersin HiltonSA team, we thank you for your positive feedback.

We have carefully reviewed your feedback regarding a heating problem in your room. This issue has been communicated with our Department Heads in charge. This kind review of yours will be great help for us to provide excellent service for our guests under all circumstances.

Thank you very much once again, for selecting our hotel in Mersin. We hope to have the pleasure of welcoming you at Mersin Hilton in the nearest future.

Kind Regards,

Bulent Tarlan
General Manager
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Milan, Italy
Top Contributor
75 reviews 75 reviews
Reviews in 50 cities Reviews in 50 cities
32 helpful votes 32 helpful votes
“Wonderful hotel, right on the sea!”
5 of 5 stars Reviewed 26 September 2011

We stayed 2 nights, coming from Cappadocia.
The hotel is a classic Hilton building, very nice and comfortable.
Our room was at high floor (one of the only 2 floor for no smoking guests! It's Turkey...) and the view was very very good.

Breakfast is good, lots of food, not the best in Hilton experience but good.

Swimming pool is very nice and staff at the pool (but even at the reception) was perfect as Hilton style. If you want to have a swim in the sea you have to go west 40 km, you'll find the wonderful Kizkalesi with its 2 castles!

We found fresh fruit prepared for us in the room, we appreciated it.

The only bad think is that Hilton chain is the only one to ask money for internet connection and the price is very high. I continue to find it something of the past, I hope thery will change this habit.

About dinner I strongly advise to stay on the seaside on west side of the city for a dinner at ASINA restaurant in Adnan Menderes Boulevard, we had one of the best dinner in the whole holiday. it is not cheap but is absolutely a not to miss stop! In the centre of the city you can find simple places, good but nothing special. Other 2 or 3 good places are in front of hilton hotels.

Room Tip: High floor, sea view!
See more room tips
  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ArieLu about Mersin HiltonSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bulent Tarlan, General Manager at Mersin HiltonSA, responded to this review
4 October 2011
Dear ArieLu,

First and foremost, it was a great pleasure to welcome you to the Mersin Hilton. We do much appreciate your time to express your valuable feedbacks for your last stay in our hotel in Mersin, as it is very helpful to improve our facilities and identify those areas where there is a ground for improvement.

It is particularly warming to receive an evaluation like yours, and to know that our efforts to provide superior quality service and hospitality are represented by all staff. On behalf of the entire Hilton Mersin team, I thank you for your positive feedback about our staff and service quality in general.

As to your feedback regarding the internet charges, I would like to share with you that our internet service is provided by an external provider. As a result of a mutual agreement, this service is going to be “free of charge” in the public areas as of January 1st, 2012.

Should you have any further details regarding your stay and our services in general, please do not hesitate to contact us.

We are looking forward to welcoming you at another Mersin trip soon.

Kind Regards,

Bulent Tarlan
General Manager
Adana & Mersin HiltonSA
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Lincoln, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great position”
4 of 5 stars Reviewed 3 August 2011
1
person found this review helpful

Situated less than a stones throw away from the sea, this hotel is reasonably close to the main road home to restaurants and bars, very popular with wealthy Turks and Syrians, the public areas are very clean and modern looking, food was excellent, apart from the in house chinese restaurant where the service was painfully slow !! some of the rooms are a bit dated and in need of modernising but all have sea views

  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask chunky61 about Mersin HiltonSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin Ispir, PA to General Manager at Mersin HiltonSA, responded to this review
8 August 2011
Dear Chunky61,

It was a pleasure to welcome you to the Mersin Hilton. We appreciate you taking the time to express your valuable feedback for your last stay, as it is instrumental in helping us improve our facilities and identify those areas where we can improve. It is particularly warming to receive an evaluation like yours, and to know that our efforts to provide superior service and hospitality are represented by all staff.

On behalf of the entire Mersin Hilton team, I thank you for your positive feedback about our hotel in general. Your feedback regarding quickness / speed of Chinese Restaurant’s service and decoration of guest rooms has caught our attention and been communicated with our Department Heads in charge. I am very proud to announce that we have been working on hotel renovation and our 7 floors have been already renovated. Should you have further details regarding your stay and our services in general, please do not hesitate to contact us.

May I take this opportunity to thank you very much once again, for selecting our hotel in Mersin and I hope to have the pleasure of welcoming you at Mersin HiltonSA in the nearest future.

Kind Regards,



Gulcin Ispir

PA to General Manager
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Istanbul, Turkey
Senior Contributor
27 reviews 27 reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“excellent...”
4 of 5 stars Reviewed 29 July 2011

very good hotel situated at sea front in Mersin... The long beach front with walking oppurtunity with a cup of coffee in cafes... rooms are spacious with balcony... nice marble bathroom... excellent breakfast...

  • Stayed February 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask _wanderer_2727 about Mersin HiltonSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gulcin Ispir, PA to General Manager at Mersin HiltonSA, responded to this review
4 August 2011
Dear _wanderer_2727,


We are delighted to see that you have enjoyed your overall stay with us and we would also like to thank you for your kind comments. As Hilton, we encourage our team members to be warm and responsive towards the needs of our guests. Thus, we would also like to thank you for your most favorable comments about our hotel and team members, which we have already shared with them.

May we take this opportunity to thank you very much once again, for selecting our hotel in Mersin and we hope that will be able to look forward to welcoming you back to Mersin HiltonSA for your next visit in the nearest future.

Kind Regards,

Gulcin Ispir

PA to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Mersin HiltonSA

  • Hilton Mersin
  • Hilton International Mersin
Address: Palmiye Mah. Adnan Menderes Bulv. 1225 Sok. No:1 Icel Merkez, Mersin 33110, Turkey
Price range (per night):* INR5,947 - 11,172

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