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Cappadocia Cave Resort & Spa – reviews, photos

5.0 of 5
Tekeli Mah.Goreme Cad. Divanli Sk.No:83 | Nevsehir Cappadocia, Uchisar 50240, Turkey
Hotel amenities
Special offer
Free room upgrade
Cappadocia Cave Resort & Spa
Ranked #10 of 12 hotels in Uchisar
4.0 of 5 stars 68 Reviews
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68 reviews from our community

    Trip type
Traveller rating
    37
    20
    6
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Date Rating
1 review
4 helpful votes 4 helpful votes
“CCR put our lives in serious risk!”
2 of 5 stars Reviewed 3 January 2012
4
people found this review helpful

Arriving at a five star resort without a receptionist who spoke less English than possible to communicate or overcharges on tours was at first overthrown by the absolut wonders of the location and good mood of its local citizens.
But after a misunderstanding on the checkout was cleared, the manager "gently" offered us  a complimentary hotel transfer to Kayseri airport.
Imagine our surprise after canceling our brand new, wifi available, english speaking driver shuttle service To use CCR Transfer service and find ourselves in an old, wrecked van, with stinky vomit ( yes, vomit!) in the back and a reckless driver who could barely keep his eyes open or keep a straight line (we still don't know if drugged or just too tired to drive), thru 80km of sinuous roads! We actually had to take over yelling and pushing him over once he wondered off the road, once almost into a cliff!!!! We tried to make him drop us in the middle of the desert, but of course he wouldn't understand! Have NEVER been so afraid for my life and we all felt sick for the rest of the day - who in God's name would expect a five-star, EUR300/night hotel manager to put us purposedly ( yes, we know for a fact much better and reliable service for a mere 17 lira)  on a life threatening situation like this, just to go for cheap trashy service?? Why not just shut up and let us use our own service??Absolutely, incredibly unnaceptable!
Can ANYONE trust this hotel service??? No, no, no!!! Despite the view, not worth the cost nor the risk.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali Haydar Bektas, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review
24 January 2012
Thank you for your comment concerning the shuttle service of transfer company but not Ccr.

We were extremely sorry to know that you did not experience the service that you expected. for shuttle service.We offered you a complimentary shuttle service via outside company and thanks for accepted this service. We do apologize about this service. If you had been able to call us when you were still at service, I could have done something for you. It is first complaint about shuttle service company and it will be last. And about this problem, we have give them a serious warning.

We guarantee when you stay with us again, you will get special service from us. We look forward to serving you again.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“best stay of our lives......simply superb”
5 of 5 stars Reviewed 22 December 2011
2
people found this review helpful

we stayed in cappadocia for 2 days. the hotel CCr is simply outstanding. we got an early check in along with up-gradation of our rooms from deluxe room to deluxe suites. the rooms were at a very panoramic location and were huge. the bathrooms had jacuzzi . the staff is very very hospitable, friendly and courteous. however the waiters know little english. the hotel is situated at a very good location and is highly recommended.

Room Tip: take rooms facing the terrain.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali Haydar Bektas, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review
23 December 2011
Thank you for choosing HOTEL for your recent stay in CITY. I was delighted to hear you had an enjoyable time at our hotel.

At your convenience, would you please take a moment to share your experience online with your friends and others on your favorite travel review website?

Is was a pleasure to have you as our guest. We hope to see you again soon.

Best Regards from Cappadocia.
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Bucaramanga, Colombia
Senior Contributor
28 reviews 28 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“The heaven in earth”
5 of 5 stars Reviewed 15 December 2011 via mobile

Wonderful place to know before die
Delights and peacefully
The bfast were delicious and the spa amazing . U should try the forest shoer close to the pool , I got into over and over again. :)

  • Stayed October 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask adrianauribe about Cappadocia Cave Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ali Haydar Bektas, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review
30 December 2011
Thank you for your recent stay at our hotel. We hope that your stay was pleasant and that our accomodations and services were acceptible to you. Please let us know if there's any ways that we might make improvements in the accomodations and services for our guests.

Thank you, kindly!
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Hudson Valley, New York
Top Contributor
62 reviews 62 reviews
Reviews in 44 cities Reviews in 44 cities
64 helpful votes 64 helpful votes
“Unusual and wonderful”
5 of 5 stars Reviewed 9 November 2011
2
people found this review helpful

We stayed at the "CCR" in Uchisar (Cappadocia) as part of a Celebrity CruiseTour. The land portion of the tour preceded the cruise, which left from Istanbul. We toured around Cappadocia and were very fortunate that Celebrity had included the CCR for two nights of our lodging. For the lack of a better explanation, this hotel is "stacked" across the front of a mountain and every room seems to have a view of the valley and landscape. Our cave-like (in a good way!) room was beautifully appointed and immaculately clean. Meals in their restaurant were of gourmet quality. Although we did not have time to use the spa, I requested to just have a look at the indoor pool, and a friendly staff person took us on a tour of the entire spa. Wow; it was labyrinthine, state-of-the-art, and beautiful. The CCR is convenient to all the primary tourist areas in Cappadocia. Staying there makes for a very memorable travel experience.

Room Tip: Views are probably better on the higher levels.
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  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ali Haydar Bektas, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review
15 November 2011
Thank you for choosing Cappadocia Cave Resort&Spa for your recent stay in Cappadocia. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, as our guests’ satisfaction is our main priority.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Cappadocia Cave Resort&Spa.

Best Regards from Cappadocia
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Marmaris, Turkey
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
“Splendid idea, but quality doesn't match the price...”
2 of 5 stars Reviewed 7 November 2011
3
people found this review helpful

We stayed here at the end of our Cappadocia visit as we wanted to unwind and make use of their pool, saunas, and steam rooms. It's pricy. Some staff is well trained, other staff doesn't quite know what to do, so there is no seemless feeling of a 5-star resort. Hotel design is imaginative and deserves 5+ (think Atlantis in Ottoman style built into the rock) with stunning glass work in the hallways and amazing photo ops throughout. Rooms were ok, spa was so-so, restaurant was terrible.

Our room was small, but our bathroom was bigger with a two-person jacuzzi in the middle of a raised floor. Splendid, but no handles to get out of the jacuzzi onto slippery floor. Bathroom had very interesting mood lighting, but we still don't know how to turn it off for the night. Staff doesn't know either.

Spa was extensive, but not very well built. The salt room was good. The steam room was not as hot as one would expect it to be (the temperature sensor was in a wrong spot). The sauna was well built with fragrant wood, but the head rests had nails in them!!! [Before you start thinking I'm too picky, think about this: you are in a very hot room, you're lying down, adjusting your towel, and get burned by hot metal. I'm a big fan of saunas and nails are a big no-no. Only very poorly built saunas might have them as it's a health hazard.] Swimming pool is very nicely designed with cascading water and air jets, but it's in dire need of renovation (buttons for cascades are not working, so you have to ask staff to switch it on somewhere downstairs, romanesque statues that should have water pouring out of them are forgotten, sun roof is leaking into the pool).

Their restaurant is grossly overpriced for the quality of food and service. For 150TL for two people (no drinks included) some sauces were store-bought (I recognise the taste), fish was overdone, dessert was straight out of Dr Oetker packages. The restaurant is a rip-off. Don't go.

This review might sound too harsh. If this hotel was positioning itself differently, including the price point, the review would be different. But, for 250 EUR/night in Turkey we expect to get the best. When it turns out to be less than best, it doesn't stand up to reputation this hotel is trying to build.

P.S. Later on in the trip we stayed in a Kempinski for 100 EUR/night less. The overall experience was much better, not even counting the difference in price.

  • Stayed October 2011, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ali Haydar Bektas, Front Office Manager at Cappadocia Cave Resort & Spa, responded to this review
8 November 2011
We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously, we have enclosed an invitation in this letter offering a free one-night stay at Cappadocia Cave Resort&Spa.

We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact us if you have any further questions or comments concerning your stay. Thank you.

Sincerely,
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Additional Information about Cappadocia Cave Resort & Spa

Tekeli Mah.Goreme Cad. Divanli Sk.No:83 | Nevsehir Cappadocia, Uchisar 50240, Turkey
Price range (per night):* INR16,106 - 69,440

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