This was the 1st stop on our Insight tour. We were looking forward to a nice rest in a cool room with a comfortable bed at what Insight claimed was a 5 star hotel. It was further than the truth. The room was gloomy & did not have a double bed, but 2 singles. Luckily it turned out for us as the promised interconnecting room to our children was not provided. Lucky it wasn't our honeymoon !! All 4 beds from both rooms were as hard as a rock. The airconditioner didn't work. According to all others on the tour, their experience was the same with the beds & a/c. Further, the bathroom was tiny & it was almost impossible to close the door. Others complained that their bathrooms smelt of sewage & that the light bulbs in their rooms weren't working. However, when they called for assistance, no-one would attend. Dinner was a below average buffet. Breakfast seemed better to me - a Turkish & continental breakfast - but there were some unhappy tourists who preferred a fully cooked breakfast & were dissatisfied. The tour guide admitted that the hotel had deteriorated & needed to upgrade its facilities. Really ???.
- Kervansaray Termal Bursa
