“beware beware, thomas cook selling this hotel has 3 star, its really zero rated by them.”
booked the alp in one of thomas cooks high street shops, it was sold to us has 3 star, when we arrived the rep joe swift showed me his paperwork the next day and its rated zero. all the english guests had been sold the holiday has 3 star or 2 star plus weather they booked it in a high street shop or on the internet, your paperwork, tickets etc that arrive a few weeks before departure date do not show any star rating so they only telling you in the shops its 3 star, this is disgraceful of thomas cook and iam taking this up in my compliant along with three other compliants i know of from guests in just this one week alone, so how long has this been going on for thomas cook? i dont know how thomas cook come to have this hotel on there books. so beware people!
the hotel is so bad there can only be three reasons i can think of how it could get a good review and that either you have a very low standard living at home, thomas cook putting in there own reviews here on tripadviser or they paying the guests.
the alp is located up a very steep hill, not good if you have walking difficulties, the elderly, unfit, children or disabled.
the beds are unfit for sleeping on, you can feel every spring and wire.
the brown room furniture dates from the 70s, the vile green carpet extends into your room from the landing, our bathroom was disgusting in everyway, some guests who we had made friends with told us some real horror storys, one guests bathroom had a broken sink, black mould around a drain in the corner, broken shower heads and ceilings falling in, these just a few of the problems us guests talked about.
the pool is located on top of the building, dont be fooled looking at old pictures on the internet. the pool is a cobbled together bodged up affair and is very disgusting, a layer of scum and snots, yes snot can be seen floating on top after about 2pm ish, i told our thomas cook rep joe about this because this is an immediate health and safety risk.
the rooftop terrace is half covered in some sort of astro turf, gods knows what its harbouring
some newish sunbeds but the rest are very shabby, the parasols filthy and are either torn or are rusting.
the food is disgusting in every way possible, lowest quality food they can buy. breakfast is bread, butter, jam, tomatos, baby cucumbers, salted feta cheese, yes salted, olives, some sort of tastless tinned meat and boiled eggs. tea and coffee is instant and not nice and you drink it out of polystyrene vending machine cups,lol. orange juice is cheap diluted or powered and was left wondering if they use tap water instead of bottled.
if you are having dinner at the alp beware you dont get a choice, you get what your given, no menu here. 90% of the dinner food will be either powered, tinned or frozen, very little if any is cooked fresh, these meals are on a level of poor quality school dinners.
only three staff speak english, the very rude manager, dennis who you will think is a pest has time goes by, a young waiter boy who seemed to be a nice polite guy. the rest, even the cleaning staff dont speak a word of english.
your now allowed to take in your own food, you have to buy from the hotel, 3 to 4 times more than you pay at the shops, 2 minutes up the road from the alp is a corner shop, use that and smuggle in the food and drink like all us guests did.
the noise at night is horrendous, there is a massive hotel built in front of the alp with a dual carrageway between, all the noise is reflected from this building, cars, taxis constantly pipping there horns at all hours, dogs barking all night, double glazing would sort this problem.
thats enough of the hotel from me, iam sure there will be more reviews coming along.
when you eat out, which you will be doing of course, i recommend the slip inn, excellant food, most of us english used this place, the chinese is very good so iam was told, but my best place has got to be a place called chicken & chicken in town, spotlessly clean and excellant food, i know i used to be a chef.
the market on a wednesday and friday is a must to do, one of the best parts of my holiday.
again i cannot believe thomas cook have the alp on there books,we only paid 468 pounds for one week but this is besides the point, they should not be selling it has a three star when its really zero rated weather your half board bed and breakfast or room only. pay a few more £s people and stay somewhere else. when the locals ask where your staying and they say good luck,lol you know it has a bad reputation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC