Having lost our original hotel with the collapse of Gold Trail, I had seen the reviews for the Onura and decided there were some good and some bad and thought it worth the risk.
Having had a four hour delay at Birmingham and arriving at 10 in the morning our initial impressions was ok. Contrary to some reviews on the staff, I would totally disagree. We were one of very few English people in the hotel when we arrived and the staff went out of their way to converse in English. They were polite and funny especially the waiters who do horrendous hours.
Definitely not a 5 star by any means. The confusing thing was the lobby bar, which is usually the place you meet up for dinner no longer dealt with alchohol, just coffee/tea machines and there were the only comfortable seats in the hotel. The main restaurant bar did not dispense drinks until dead on 7.30 in the evening when the food was available. The pool bar only served all other alchohol other than beer up until 1.00 and then you had to go down a further level to the snack bar which thereafter was the only place you could drink. This really got on your nerves, when all you really wanted to do was relax and chat with a drink on comfortable chairs. It appeared that the hotel was trying to cut back, but the staff tried so hard to please. We found out that it was the management who decided all these weird rules with the bar availability.
Also the Bulgarian presence cannot be avoided, they pile their plates and fill the entire table with food - just like starved animals. They cleared all the fruit in minutes.
All of this is such a shame as the hotel is in a beautiful location with the restaurant overlooking the sea. Staff that are extremely helpful and friendly but food that is nearly always just luke warm. I think they need a new manager. Having said all that, we had made up our minds to enjoy ourselves and we did - weather was glorious and trips into the town were really good as well as the many restaurants, which we took advantage of. Loved the shopping and the boat trip we went on. Had a trip to Silver Sands a few miles up the road - went by Dolmus Bus (very cheap) spent the day there on sun loungers with beautifully thick mattresses. Had a wonderful Turkish Bath and massage in the hotel Rooms are a bit dated, but cleaned every day and very clean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC