My partner and I went to the Kustur Club in mid-September on an all inclusive basis with my 3 year old daughter. This was my first trip to Turkey and I had heard positive things from friends who ahd previously been.
We arrived at the resort at 1.30am in the morning and we quickly checked in and were given a lift to our room by a member of staff with a golf trolley. We were very glad about this as we had no idea where we would be going in the dark with a sleeping child! The following morning, we were awoken at 9am by housekeeping knocking on the door, we probably should have put the 'Do not Disturb' sign out!
The hotel had a good selection of food for each meal, with fresh food being cooked on a large grill outside. The food was delicious, there was definitely something for everyone. On the last few nights of our stay, the waiters in the outside area had begun to recognise us and they would bring our regular drinks to the table before we had even ordered them, something that really stood out as good customer service!! We were very happy about that!!
The pool areas were all clean and well maintained, there is a seperate children's pool where we spent a lot of our time. There was a range of activities to get involved in with the animation team from aqua gym, to water polo, football and volleyball. My daughter took a shine to one member of the animation team (Tigana) who always said hello to her when he saw her, this made her day whenever he did!
The water slides were really good, a definite hit and something the following holdiays will have to have! On the last day, we couldn't get my daughter off them!
We never used the silent pool but on walking past it to get to our hotel room, it looked very nice and tranquil.
The bar was good though some guests didn't seem to understand the concept of queuing.
You had to pay for ice cream and ice lollies but for 30 minutes a day, children got free ice cream which is a nice treat for them.
We went to the beach once on our trip, it was a lovely beach and quite clean but we much prefer to be by the pool.
My daughter did fall ill while we were at the resort and though we never used the onsite doctor, the reception staff were wonderful in finding us a pharmacy that would be open on a Sunday and giving us the addresses. Equally, the taxi driver was extremely helpful in offering to take us to the private hospital if we needed it and also by telling us which was the better hospital out of the two local ones for tourists. And when my daughter was sick on the bus into the centre of the town, all the locals jumped to our aid, it really helped to make me feel at ease having an ill child and being away from home.
Small touches really made our holiday, we have recommended this resort to all our friends and we will definitely be goign back!!!
- Kustur Hotel Holiday Village
- Kustur Hotel Kusadasi
