We stayed one week in this hotell Side star Beach in September 2011. We had booked our room almost one year ago, so we thought that we could have a good room. Unfortunately it wasn't good at all.
We came there very late in the evening. The room was very small and there were only a little place where we could put our clothes and all things what we supposed to have in our holiday. Well we tried to change our room to a bigger one, but there were only family rooms available and we should have to wait 3 nights to get it. At first we thought that we'll take it, but then we heard that "family room" meant only 2 bedrooms. So it doesn't help us at all. There were no suites available and I think that in this hotell are not any suites at all - so was told to me. How our travell agency could give 4+ for this hotell which don't have any bigger rooms for couples or suites? I was very disappointed to it and I told it to our travell quide. We had only one bed in our room, about 150 cm length. We met one couple there and they did have two beds. Of course I like to sleep with my husband in the same bed, but why it was so small - a king size bed? Oh no!! The room was terrible, old, and not clean.
There were many Germans in that hotell. That is ok, but I don't understand if the staff are German too - I mean that they were turkish but talked or understood only Germany!! Well I can talk a little bit German but if I think those other tourists who were there - how any one could understand them. I think that 80 % of the guests were from Germany. All the shows were talked in German- mostly. I'll never go in that hotell anymore.
The staff - well some of them were very nice but some - they even noticed us. Room was cleaned so poorly - dust were on the floors when you came to your "cleaned" room. The toilett was very tiny - two persons couldn't be there at the same time. We gave tip to our house keeper (who cleans the rooms) but nothing happened. For our friends they had make some decorations - for us nothing. The best was the wiev - it was direct to the sea. So we could see the sunset every evening. Our room number was 432.
Pool was good but the guests reserved the sunbeds early in the morning from the pool and from the beach, too. So if you tried to get a good place you should wake up at 5 o'clock in the morning to get it. Is it holiday? Of course it is not the hotell's fault, it's because of the stupid guests of the hotell. No respect at all. I noticed that the same people were at the pool every day - I hope that they enjoyed it.
Food was average- Tomato soup was good. Other were average and almost every evening the same - so we thank God, that we stayed there only one week.It was enough. The beach was good too, but crowded. Very hard to find a good place if you really didn't wake up early in the morning to have it.
Reception, restaurants and all other public places were clean and ok. In All Inclusive - well, we have to drink only beer because you have to pay 5 euro of cocktails, because they were made from imported alcohol. Raky and beer - oh no! I don't like Raky so I drink beer or coke. Juices were terrible - watered - for example apple juice was like water. Where was the apple? If you wanted to have fresh orange juice - you have to pay for it - well 1 euro, but...? I have been in hotells for average 4 to 5 and I'll give this 4 stars hotell only 2 stars. Sorry. Without that nice couple we met there, our holiday could be the worst one. With them we had nice time. But if we laughed a lot - people were staring us like a fools. Thank you - it was enough!
But I must thank the staff of the nice decorations for the dinner. I respect their work - the really use time for the decoration - thank you!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC