This hotel was TOTALLY different as it was portrayed on website. It is, and to my mind ,will Always have the MOST RUDEST, UNPROFESSIONAL Staff EVER encountered in any one place!! They made me and my partner feel very very unwelcome and I cannot stress enough JUST HOW RUDE they are!!! They absolutey HATE the British holidaymakers in this resort hotel and they make sure that you know it!!! I've never been so glad to get home after what was supposed to be a luxury resort. The cabin rooms were absolutely dingy, dirty and falling apart!! We had no electricity in our room for over 24 hrs and no one cared!!!! PLEASE CAREFULLY CONSIDER GOING HERE AS TPYOU WILL BE SEVERELY DISAPPOINTED!

When we first arrived we were very tierd and found reception were not that helpful or quick at checking us in, even though it was 3am. We were taken to our room in a truck and were whizzed around the footpaths of the hotel.

The room we were allocated was not the room i booked through Thomas cook, we were at the back of the resort with noisey air con and an unpleasant room - not one that i had boked. After a few hours kip we went an upgraded our room at extra cost to ourselves as trying to complain to reception was like banging our heads on a brick wall - all staf in the hotel are fluent in russian and german but not great in English.

once we were in a new room we were happier and we relly enjoyed the rest of the holiday, the food was of good standard and something for everyone, although the only meal that wasnt that fab was breakfast but other than that the food is probably one of the best i have had in an all-inclusive package.

Again the entertainment is catered for the russians but it is still a giggle and if you have kids i am sure they would enjoy the kids club.

the hotel is over many levels and i although it has disabled rooms i don't believe it is great for the disabled or elderley as they floors are very uneven and lots of stairs and no ramps. Parents with push chairs were carrying them more than pushing them.

If you are traveling with Thomas cook i wouldn't even bother contacting the rep out there - he is useless and very unfriendley.

Side itself is lovely and you have access to the beach from the hotel where you can find other bars an resturants - not many shops though and not for party animals.

It is a lovely hotel and resort but you just have to hold your tounge on how rude the russians can be and how much they eat/waste food wise, If you want english TV, English people, fry ups then this won't be for you. But if yyou want a relaxing time then enjoy.

General quality and cleanliness of hotel is good and selection of food ok.
Rooms not available on arrival having travelled through the night and attitude of staff was extremely disappointing..
Hotel caters for 90% Russian and German guest list. Fellow Brits were hard to find.
Entertainment very poor.
Hotel sprawls over many levels, so unless you like contstantly walking up and down stairs and steps this is not for you.
Meal times in the main restaurant were very busy!
Main bar closes daily at midnight and lights out promptly 20 minutes later!

Before reading, please note that we are a couple in our late fifties that don't like lager, football or "club" music - however we also don't like Radio 2, the Daily Mail or chintz, so please read the following with that in mind!

Horus Paradise Resort will not suit anyone from the UK that wants a "Blackpool on the Med" holiday - so if you want full-English, Carling, and 24hr big-screen Premier-league coverage, go somewhere else (preferably well away from us).

Catering -
The food is determinedly local, with slight Eastern European leanings, so can get a mite repetitive, and will seem bland to someone with a preference for Oriental or Indian. However, there is a wide range of dishes available and lots of salads, wonderful olives and an enormous variety of breads and pastries (I particularly recommend the apricot custard variety!).

The lunch at the beach-bar with Pide and Kebap is tasty - particularly the lamb, chilli and coriander Pide - and mid-afternoon ice-cream was an absolute god-send with outside temperatures pushing 40C. Wine...we had rather a lot of...the only thing I can say is, make sure you don't let it warm up, eat some olives at the same time, and don't think about the effects on your tooth enamel. If all else fails, move to the soft drinks!

There may have been some variation available in the A La Carte restaurants....for which we couldn't get a booking. I suspect that you would need to be there 2 weeks and book for the last couple of nights on the day you arrive. Hint - after check-in go STRAIGHT to the terminals in the lobby and get your reservation in!

Room
We were in a "club" room overlooking the beach. The bed was OK, though the bedclothes were a little weird, with normal-sized linen on a queen-size bed...most disconcerting. Air-con was absolutely brilliant, shower/toilet room efficient and tidy, and we had our own table, chairs and bed-chairs outside on the lawn. TV was useless unless you speak another language, but who the heck is on holiday to watch TV in their room? Not us, for sure - though BBC World would at least have meant that we could have kept up with events! Take a short-wave radio if you are a news junkie.

Service -
Staff were all unfailingly polite and helpful, the entertainments team enthusiastic, the rooms cleaned regularly, the grounds immaculately kept, the pools cleaned and tidied around, the waiters and bar staff working like Trojans. One hint - if you are British, DO uphold the polite Please and Thank You and speak clearly - the staff respond more positively if treated like humans.

Buildings and grounds
As good as they should be. Except for the lifts which were slow and cramped, designed for looks rather than efficiency. The gardens have a terrific range of flowers and plants, the lawns are watered every night, and the numerous pools have an adequate supply of sunbeds, as long as you don't expect to find one if you wander along after a late breakfast. The biggest drawback if you are not fully fit is the location of the main building relative to the beach. The main restaurant (for breakfast and dinner) is about 250m from the beach-side (club) suites....and about 100m higher. That's a whole lot of steps when it's hot and humid. I would NOT recommend this hotel to anyone with mobility problems.

Other facilities
We didn't use the fitness or spa facilities, or the tennis courts (we went for a rest!) so cannot comment. The main bar was open until midnight, the beach bar until 2330...There is a WiFi facility in the main lobby lounge, but it seems patchy, and older devices can't compete with iPads and smartphones when attempting to get a connection, so avoid busy periods if you need to email home.

As has been noted, there is a predominantly Russian clientele - perhaps 70% of the total. The result is the same as with any nationality in such a situation - half of THEM are wishing that the rude, pushy other half was not there, making a bad impression. It won't matter whether the majority is British, German or whatever, the scum rises to the surface, so the more there are, the more they are noticed. That said, from previous holiday experience, I'd say the Russians and Germans are much less likely to disturb everyone by having long, loud, drunken arguments outside other people's rooms at 2 am...........or maybe it's just the sort of people that go to the Horus that makes the difference?

Would we go back? Perhaps slightly later in the season, when it isn't so hot that the walk to the restaurant doesn't elicit memories of "Ice Cold in Alex"..............